Section 1:
PATIENT PAYMENT AND TIMING
* 1.1 Clients are expected to pay all fees from the 1st of every month except in the case of start dates that are later in the month, then a prorated fee will be calculated. If the 1st falls on a public holiday or weekend, fee is payable on the next working day. In all cases, payments are to be made before admitting the patient to Benevolent Garden Residential Home or accessing its patient care services.
* 1.2 Failure to pay the fees on time will be subject to an additional cost $150.00 per day.
* 1.3 The fee will be determined after consultation and confirmed through the issuance of an invoice as the amount paid varies depending on the patient's health status and needs.
* 1.4 Fees are payable via bank transfer/ wire transfer. Banking details will be made available upon delivery of invoice.
Section 2:
OPERATING HOURS & VISITING HOURS
* 2.1 The nursing home is open 24 hours
* 2.2 Visiting hours are between 10:00am - 11:00am / 4:00pm - 5:00pm on Wednesdays, Saturdays and Sundays. Please call before visiting to make an appointment.
Section 3:
PATIENT PERSONAL CARE
* 3.1 All basic toiletries will be provided by Benevolent Garden Residential Home. This includes but is not limited to soap, toilet paper, adult pampers.
* 3.2 Client will be required to provide any special items such as ointments, body sprays, body creams, special soaps etc...
Section 4:
OUTPATIENT CARE & SPECIAL SERVICES
4.1 Clinic Appointments
* Patients can be taken to clinic appointments by their family members or the nursing home can take them to the appointment.
* If the nursing home is required to fulfil this service, there will be a pre-determined and agreed fee for transport as well as the nurse that will be accompanying the patient for the duration of the clinic visit.

4.2 Special Services
* Specialist sessions are also available such as Massage Therapy, Doctor Call Out, Herbalist, Pharmacist and Personal Trainer
4.3 Payments
* Payments for these services are not associated with Benevolent Garden Residential Home and are to be paid via cash/bank transfer to the relevant supplier.
Section 5:
PATIENT MEDICAL CARE
5.1 Client is expected to provide all pharmaceuticals.
Section 6:
PATIENT MEALS
* 6.1 All meals will be provided by Benevolent Garden Residential Home.
* 6.2 However, Clients may have to assist Patients with special diets depending on their needs.
Section 7:
ACTIVITIES
* 7.1 Benevolent Garden Residential Home organizes planned field trips to (for example) beaches, Rivers, Zoo, Parks etc... Clients are expected to pay the stipulated fee for the activity which will cover transport and chairs. The fee is generally split between the Home and the patients.
* 7.2 Patients participation is voluntary.
Section 8:
ILLNESS & DEATH
* 8.1 If the patient gets ill to the extent where a hospital trip is necessary, the EHS will be contacted First, followed by the client/family members listed on the registration form.
* 8.2 Once the patient has been transferred to the nearest health facility, the client is responsible for taking care of the patient including meals and medication.
* 8.3 If the patient is admitted to the hospital, please note that fees paid to Benevolent Garden Residential Home is non-refundable.
8.3 If the patient passes away on the premises of the Benevolent Garden Residential Home, State protocol dictates the Resident Doctor, Police and Client/Listed Family Members be contacted immediately.
Section 9:
NON-CONTINUANCE & DAMAGES
* 9.1 Notice of 30-days is required in writing should the client desire for the patient to be removed from the care of the Benevolent Garden Residential Home.
* 9.2 Should the notice period not be adhered to; the Client will be required to pay the full monthly Fee.
* 9.3 Any item that is broken by the patient must be paid for by the Client.

Section 10:

PRIVACY
10.1 Patient medical information is private and would not be disclosed with anyone other than the client and family members identified in the application form without expressed written permission.
Section 11:
DISCLAIMER
11.1 The Client will be held accountable for any false information given about the patient regarding their health and wellbeing and charges / fee increase applied accordingly.
Section 12:
INTAKE APPLICATION FORM
12.1 Clients must complete the Intake Application Form.

Patient Information