Client Needs Questionnaire for Cleaning Services
1. General Information
What is the nature of your business (e.g., office, retail, healthcare, education, manufacturing)?
What are the specific locations or sites requiring cleaning services?
I am home owner / tenant looking for house cleaning services
Yes
No
What is the total size of the area to be cleaned (square footage)?
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Are there multiple buildings or areas with different cleaning needs?
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2. Scope of Cleaning Service
What types of cleaning services do you need?
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General cleaning (e.g., floors, surfaces)
Deep cleaning or sanitization
Waste management and recycling
Periodic (e.g., quarterly deep cleans)
Specialized cleaning (e.g., industrial, healthcare environments)
Window or exterior cleaning
Washroom hygiene services
Are there specific areas of focus (e.g., high-traffic areas, sensitive zones)?
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3. Frequency and Schedule
How often do you require cleaning services?
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Daily
Weekly
Monthly
Periodic (e.g., quarterly deep cleans)
What are your preferred cleaning times (e.g., during office hours, after-hours, weekends)?
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Are there any restrictions on cleaning times (e.g., access hours, noise constraints)?
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Would extending cleaning hours to cover evenings or weekends ensure your premises are always guest-ready, even during high-traffic days?
Many of our clients find that increasing cleaning frequency reduces wear and tear on surfaces, saving maintenance costs in the long term. Would this be something you’d like to explore?
Do you notice any particular times of day when your space feels less clean? We could schedule additional shifts during those times to enhance the overall experience.
Would you like us to perform a periodic deep clean to maintain hygiene standards between regular sessions?
4. Standards and Compliance
Do you have specific hygiene or disinfection requirements (e.g., for COVID-19 or other health risks)?
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Are there particular environmental or sustainability practices you require (e.g., eco-friendly products, waste reduction)?
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5. Equipment and Supplies
Will you provide any cleaning equipment or materials, or should the cleaning team supply everything?
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Are there restrictions on the type of cleaning products used (e.g., chemical-free, hypoallergenic)?
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6. Staffing and Security
How many cleaning operatives do you estimate are required?
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Are there specific security or access requirements for operatives (e.g., background checks, security passes)?
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Should operatives wear a uniform or carry ID badges?
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Ensuring the right number of operatives can reduce cleaning time and improve the thoroughness of your service. Would you like us to assess if adding staff could improve efficiency or help during peak periods?
Some clients prefer dedicated staff for specific areas like washrooms or kitchens. Would assigning specialist operatives improve service quality for you?
As your business grows, do you anticipate needing additional staff to cover larger or more complex areas?
Would having a standby team for emergencies or last-minute events give you peace of mind?
7. Budget and Payment
What is your monthly/annual budget for cleaning services?
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Are there additional costs or services that might arise throughout the contract (e.g., emergency cleans)?
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Do you prefer fixed-rate pricing or hourly billing?
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Our long-term clients enjoy exclusive benefits like discounted rates on additional services. Would committing to an annual plan help you maximize your budget?
We offer tailored packages for clients who sign multi-site or multi-year agreements, ensuring consistent quality and cost predictability. Would this interest you?
Would locking in a long-term agreement with added benefits like priority scheduling or complimentary periodic deep cleans be something you’d like to explore?
Would a loyalty program that rewards you for bundling services or adding sites align with your goals?
8. Reporting and Communication
How often do you want progress or performance updates?
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Monthly
Quarterly
Do you require service logs or digital reporting (e.g., time-tracking, task completion)?
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Who should the cleaning team communicate with regarding day-to-day operations or concerns?
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9. Challenges and Special Requests
Are there any cleaning challenges specific to your site (e.g., heavy foot traffic, equipment-sensitive areas)?
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Do you have any seasonal or event-based cleaning needs?
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Are there specific client preferences or no-go zones for cleaning teams?
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10. Additional Information
Do you have an existing cleaning service provider? If so, what do you like or dislike about their service?
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Would you like a walkthrough or demonstration before the service begins?
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Are there any other services you’d like to discuss (e.g., pest control, landscaping, security services or building maintenance)?
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11. Contact, Confirmation and Declaration
confirmation: Thank you for submitting your service request. Please review the details you have entered to ensure accuracy before proceeding: If any details are incorrect, please contact us at support@cswatch.co.uk.
Full Name
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First Name
Last Name
Company
Position
Address
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Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Phone Number
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Please enter a valid phone number.
By submitting this service request, I confirm that: The information provided is accurate and complete to the best of my knowledge. I am authorized to make this request on behalf of the organization (if applicable).I understand that the service provision will be subject to the terms and conditions outlined in the [Link to Terms & Conditions].
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I declare that I have read and agree to the above statement.
We value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).
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I consent to my personal data being collected, stored, and processed for the purpose of fulfilling my service request, in accordance with the Privacy Policy ([Link to Privacy Policy]).
Optional:
I agree to receive updates, promotional materials, and communications about future services from C S Watch Facilities Management.
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