Welcome - We’re glad to be working with you and appreciate the opportunity to support your IT needs. We are happy to provide a support model for clients who prefer occasional, on‑demand assistance rather than an ongoing service plan.
Our goal is to set clear expectations from the start so you know what to expect when engaging our team and so we can deliver support as smoothly and efficiently as possible.
Support requests are handled based on availability and scope, and we may request additional information to ensure the issue is clearly understood before work begins. Response times can vary depending on demand and current workload, and support is provided during standard business hours.
Clients with active service plans receive priority scheduling as part of their agreements. On‑demand requests are addressed after contracted obligations are met. For time‑sensitive or critical issues, priority or emergency service options may be available to help accelerate response.
This approach allows us to remain flexible while maintaining consistent service standards for all clients.
By completing this form, you acknowledge and agree to payment for services rendered for each support request at the standard rates listed below, in accordance with the TechStar Terms & Conditions.
Terms are available at https://www.techstars.us/terms/
Other helpful Articles:
Non-Contract (On-Demand) Support - Service Expectations Guide
https://doc.mytechstar.co/shared_article/tuphiML6ELW1ucNiGZRV1sze
Why a Client Intake Form is Required for Support
https://doc.mytechstar.co/shared_article/Jo5YLJtdRKKV335JcmP5oup1
Please Note: We have Monthly Plans that start as low as $99/month and include discounted rates and managed service benefits. Let us know if you would like to discuss plan options.