• Selkirk Shoe Warranty Form

  • Format: (000) 000-0000.

  • Our warranty only covers the United States. However, we can still cover defective shoes in Canada under the following conditions.

    Canadian Warranty Requirements

    The shoe issue is a manufacturer defect and not due to abuse, negligence, or excessive wear and tear.

    • A $25 USD replacement fee is paid to cover the extra shipping cost to and from Canada.
    • Canadian returns may be subject to customs and duties in Canada. 
    • You agree to ship the return shoes to our return facility in Canada. 
    • You must save & send the tracking number to support!

  • Unfortunately, the Selkirk Sport Shoe warranty is ONLY available in the United States, Canada, and US Territories at this time.

  • Your Shoe*

  • Selkirk Sport 6-month Sole Warranty


    Selkirk Sport CourtStrike and CourtStrike Pro Pickleball shoes are covered by a 6-month Sole Warranty for the outsole. This warranty covers instances where the outsole is worn down and exposes the midsole within 6 months from the purchase date.

    Warranty Details:

    • The warranty only covers the rubber outsole of the shoe. Any damage to the toe bumper, or upper material of the shoe is not covered under the outsole warranty.
    • Each sole warranty claim is limited to a one-time replacement. This means the replacement shoe cannot be warrantied.
    • Selkirk Sport reserves the right to evaluate and decide whether the shoe qualifies for replacement.
    • Should the purchased shoe be discontinued, store credit in the amount of the original purchase price on the invoice may be applied toward another pair of shoes.
    • Please Note: For each valid warranty claim, a flat processing fee of $12 will be applied for both US and Canadian warranties. This fee is intended to offset the cost of shipping and handling for the replacement shoes along with a return shipping label provided by Selkirk for US damaged shoes (Canadian customers are responsible for covering return shipping costs to send the damaged shoe back). This $12 fee will be deducted from your store credit and applied at checkout once you select your new pair of shoes. Any additional fees, such as upgrading to a higher-priced shoe, will also be applied and due at checkout.

     

    Warranty Process Overview:

    • Claim Submission: After submitting your warranty claim, our team will review your request and respond within 1–2 business days. If approved, you will receive an approval email containing a Return Authorization (RA) form and a FedEx return shipping label (Canadian customers are responsible for return shipping).

    • Processing: Return your damaged shoes using the provided label. Once our team receives and inspects the returned pair, a store credit will be applied directly to your Selkirk account, and you will receive a confirmation email. You can then log into selkirk.com, select your replacement shoes, and place your order at checkout (store credit is valid for footwear only).


    Sole warranties are currently valid in the United States, Canada, US Territories, and select countries in Asia. If you are located in Asia, please submit your warranty claim here: https://asia.selkirk.com/pages/warranty/courtstrike-shoes-warranty

  • Image field 52

  • Upload Photos

  • Did you previously register your shoes on selkirk.com?*
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  • Text us your shoe photos instead

    If you are unable to upload photos here, we have the option of receiving them from you via text message. Please text the photos along with your name and claim number (provided to you after completing this form) to 208-996-8686 after you finish the claim. Providing photos will help to avoid the delayed processing times outlined below.

    Processing Time

    Please plan for approximately 2-3 weeks turnaround time. In other words, from the time you ship the shoes to our facility, you should receive replacement shoes within 3 weeks if your warranty claim is approved.

    Once your warranty claim has been submitted, an evaluator will follow up within 1-2 business days with additional instructions regarding shipping your shoes back to Selkirk.

    Once we receive your shoes, we will review them. If your warranty claim is approved, we will issue a store credit directly to your Selkirk account. You will then receive a confirmation email with instructions to log in, select your replacement shoes on selkirk.com, and place your order.

  • Canada Exchange Processing Time

    Because your address is in Canada, the turn around time for review is 4-6 weeks. In other words, from the time you ship the shoes to our returns depot, it can take up to 6 weeks to receive your shoes back. This processing time is the result of the below.

    • Shipping from your Canadian address to our Canadian returns depot is approximately 1 week.

    • Our Canadian returns depot batch processes and sends Canadian returns to our USA facility every 1-2 weeks depending on volume.

    • Shipping time from the Canadian returns depot to our USA facility is approximately 1 week.

    • After we review your shoes, shipping time to your address in Canada is approximately 2-3 weeks. 

    Once we receive your shoes, we will review them. If your warranty claim is approved, we will issue a store credit directly to your Selkirk account. You will then receive a confirmation email with instructions to log in, select your replacement shoes on selkirk.com, and place your order.

  • Your honest feedback is invaluable to us and will help improve the quality of our products. Please note that your answers to the questions below will not affect the outcome of your warranty claim in any way. Thank you!

  • What format do you primarily play?*

  • Requested Replacement Shoes

  • Thank you for uploading the photos!

  • Now we just need to confirm which replacement shoes you would like if your warranty claim is approved.

    Your current shoes you are submitting for warrany replacement: {yourShoe}

  • Choose your requested shoe replacement below

  • Replacement Shoes (CS)*
  • Replacement Shoes (CSP)*
  • Replacement Shoes (LC)*
  • Replacement Shoes (LP)*
  • Replacement Shoes (##)*

  • Requested Replacement Shoes: {replacementShoes} 

    If this is not the replacement shoe you want, please adjust the previous selection.

    We must review your warranty claim before sending a replacement pair of shoes. By filling out this form, we do NOT guarantee your claim will be covered or you will be sent replacement shoes.

  • Total: ${total}

  • Review Your Warranty Claim

  • Name: {name}

    Email: {email}

    Phone #: {phone}

  • USA Shipping Address: {shippingAddress}

  • Canada Shipping Address: {shippingAddressCA}

  • Shoes with Warranty Issue:

    {yourShoe}

    Warranty Issue: {warrantyIssue}

    Total Replacement Fee (pending review): ${total} 

  • What's Next?

    We typically follow up on all claims (including return shipping instructions) within 1-2 business days. If you do not see a follow-up from us, please check your spam/junk/social promotions folder. Sometimes, our emails may be mistakenly filtered to those folders by your email provider. Adding support@selkirk.com to your email contacts list will help to avoid this issue.

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