Our Apostille Agents operate with the understanding that they are not licensed to practice law and are therefore prohibited from providing legal advice or drafting legal documents, including those related to immigration. While every effort is made to meet specified timeframes, we cannot be held responsible for delays caused by government entities or third-party carriers. In the event of document loss by a carrier, neither the Apostille Agent nor its affiliates can be held liable, and additional fees may apply for resubmitting requests. By signing, you confirm that the submitted documents are genuine originals or certified copies, understand that the service solely facilitates timely processing, and accept that delays or costs incurred by third parties are not the service's responsibility. Tracking information will be provided for shipped documents, but liability ends once the package leaves our purview. There are no refunds, no exceptions. All invoices must be paid upfront and in full in order to process your apostille document(s). Your understanding and cooperation are appreciated.