Customer Service Satisfaction Survey

Customer Service Satisfaction Survey

Note: This survey is conducted for the 2023/2024 financial year for the purpose of measuring customer satisfaction with the services delivered by Dr. Beyers Naudé Local Municipality in order to identify and address shortcomings. Completion of this survey form is voluntary. The closing date for submissions is 13th December 2024.
Please indicate in which area you live (street, town, and ward): (e.g., Hartzenberg Street, Nieu-Bethesda, Ward 2):

Street Address

Ward

TownState / Province

Postal / Zip Code

Please rate how strongly you satisfied with each of the SERVICE EXPERIENCE statements.

	Extremely poor	Poor	Satisfactory	Good	Excellent
Service points are easily accessible
Staff are helpful and friendly
There are sufficient staff to provide an effective service
Staff are competent and knowledgeable
Office hours of service points are suitable
Areas in and around the offices are clean and neat
I found it easy to reach the municipality telephonically
Switchboard staff are friendly and courteous

Please rate how strongly you satisfied with each of the WATER statements.

	Extremely poor	Poor	Satisfactory	Good	Excellent
The water is of a good quality
The water supply is not often interrupted
Water breaks are attended to quickly

Please rate how strongly you satisfied with each of the ELECTRICITY statements.

	Extremely poor	Poor	Satisfactory	Good	Excellent
The electricity supply is constant
The electricity supply is not often interrupted
Electricity interruptions are attended to quickly
Faulty streetlights are repaired quickly

Please rate how strongly you satisfied with each of the SANITATION statements.

	Extremely poor	Poor	Satisfactory	Good	Excellent
Waterborne sewerage systems work effectively
Sewerage suction tanker services are effective
Sewer connections are attended to effectively

Please rate how strongly you satisfied with each of the ROADS AND STORMWATER statements.

	Extremely poor	Poor	Satisfactory	Good	Excellent
Roads are well maintained
How would you rate provision and maintenance of the storm water drainage system by the municipality?
Potholes are repaired quickly
There are sufficient street signs and roads clearly marked
Rainwater is diverted effectively

Please rate how strongly you satisfied with each of the REFUSE REMOVAL statements.

	Extremely poor	Poor	Satisfactory	Good	Excellent
Refuse is always removed once a week
Areas are cleaned where refuse has been removed

Please rate how strongly you satisfied with each of the PARKS AND OPEN SPACES statements.

	Extremely poor	Poor	Satisfactory	Good	Excellent
Parks are neat, clean, and accessible
Road verges are clean and neat
Public toilets are clean and neat

Please rate how strongly you satisfied with each of the HALLS AND SPORTS FIELD statements.

	Extremely poor	Poor	Satisfactory	Good	Excellent
Halls are clean and neat
Sports fields are clean and neat

Please rate how strongly you satisfied with each of the FIRE AND RESCUE SERVICES statements.

	Extremely poor	Poor	Satisfactory	Good	Excellent
My area is provided with an effective Fire Service

Please rate how strongly you satisfied with each of the LAW ENFORCEMENT AND TRAFFIC SERVICES statements.

	Extremely poor	Poor	Satisfactory	Good	Excellent
Law enforcement and traffic services are visible in my area
There are sufficient traffic services in my area
The Traffic licensing offices are effective

Please rate how strongly you satisfied with each of the RATES AND ACCOUNTS statements.

	Extremely poor	Poor	Satisfactory	Good	Excellent
Accounts are accurate
There are sufficient pay points available
Property valuations are reasonable
Service subsidies to the poor are easily available

Please rate how strongly you satisfied with each of the WARD COMMITTEES statements.

	Extremely poor	Poor	Satisfactory	Good	Excellent
My ward committee is functional
I know how to get hold of my Ward Councillor

Please rate how strongly you satisfied with each of the ACCESS TO INFORMATION statements.

	Extremely poor	Poor	Satisfactory	Good	Excellent
The municipal website is user friendly and up to date
I find it easy to obtain information I have requested

Please rate how strongly you satisfied with each of the COUNCIL COMMITTEES statements.

	Extremely poor	Poor	Satisfactory	Good	Excellent
I always know when meetings of Council are held
I am always welcome to attend meetings of Council
I always receive feedback on matters submitted to Council

Please rate how strongly you satisfied with each of the ADMINISTRATION statements.

	Extremely poor	Poor	Satisfactory	Good	Excellent
My letters are always responded to
How would you rate the communication between the municipality and you?
How would you rate the standard of service delivery of the municipality in respect of building plans and land-use applications?

Please rate how strongly you satisfied with each of the IDP AND PERFORMANCE MANAGEMENT statements.

	Extremely poor	Poor	Satisfactory	Good	Excellent
I can give input on the IDP
IDP performance is reported back with IDP public meetings
The municipal Performance Management System is effective

Overall, how satisfied are you with our customer service?
How familiar are you with our services?

I use your services frequentlyI sometimes use your servicesI rarely use your servicesOnly one time I used your servicesNever used your services before
General comments: Do you want to add or suggest something?
Email (Optional)
example@example.com
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