Content description: this page includes a list of derogatory words people have used to refer to people with disabilities. They have been included in an attempt to clearly communicate the difference between inappropriate and appropriate language.
Who is this event for? Who feels welcome?
At Midsumma, 35% of our audiences identify as Disabled, d/Deaf or hard of hearing, blind or low vision, or neurodiverse.
Staff and volunteers at our events also identify as Deaf and Disabled.
This section of the induction is about creating an accessible and inclusive culture for audiences/patrons, staff and volunteers.
Midsumma aims to be a leader in access and inclusion. This goal will require something from everybody, and is not down to any one person.
Access is everyone’s responsibility and we thank you for helping us to make this happen.
Social Model of Disability:
We are guided by the Social Model of Disability, which has been “developed by Deaf and Disabled people to point out and fight discrimination. It is there to help Deaf and Disabled people live their lives the way they want to. And it shows the world how to include Deaf and Disabled people based on equality and human rights.
It recognises that people are disabled by the barriers created by society. A barrier might be physical, like a building only having stairs and no lift. Another barrier might be the way people communicate or behave.
By using the word ‘disability’ to mean barriers and discrimination, we involve everyone in identifying and removing those barriers and in acting against discrimination.” - Arts Access Victoria.
Access from start to finish
An awareness of ‘who is this for?’ and ‘who feels welcome?’ will assist you as you plan and set up for the event, and will avoid the need to retrofit your set up. For example, if a person is accessing the stage via a wheelchair lift and they then have to wait for railings to be cleared, or wait for a path to be cleared so they can get to the microphone, which has not been adjusted to meet their height- this does not work to protect someone’s dignity. But all of these things could be planned for.
Tips on Language and Communication:
When communicating, remember to state your name and your role at Midsumma.
If it appears necessary, ask “Would you like assistance with…?” rather than assuming that help is required.
Speak directly to the person rather than the person with them.
Use a normal tone of voice.
It’s OK to let a person know you are having difficulty understanding them; try asking yes or no questions.
9 times out of 10, flexibility and patience make the difference between an accessible and inaccessible event.
| Do use ‘person first’ language |
Don’t use language of deficit |
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Person with disability, wheelchair user, person who is blind or has low vision, person who is d/Deaf or Hard of Hearing, person of short stature
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Handicapped, person who can’t walk/hear/speak/etc, wheelchair bound, the blind/deaf, deaf and dumb, dwarf or midget, retard, spastic/spaz, crazy, slow, crippled, special, inspiring.
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If you are communicating with a person who is Deaf and you don’t know Auslan, it is appropriate to offer written communication as an alternative (via a notes app on your phone, or handwritten notes).
If you are calling out an order number to let someone know their food is ready, a person who is Deaf might not realise. Be prepared with a visual communication system, or to leave your point of service to get their attention.
If communicating with a person who is blind, it is appropriate to say things like “I’m holding the EFTPOS machine in front of you.. Oh, it’s a little to the left”, “Would you like me to read the menu to you”, “You are second in the line”, etc.
Never take hold of a blind person’s hands or body and move them to where you want them to be.
Please be aware that some patrons will not be able to access your point of service because it is too high (eg- wheelchair users). Be prepared to conduct point of sale at ground level.
Autism and neurodiverse patrons and staff
Our major events are high sensory environments that may become overwhelming for people with particular sensory needs. If someone seems overwhelmed (this can look like: crying, rocking, lying on the ground, or not speaking), the primary goal is to protect their dignity by supporting them to regulate themselves:
- Create physical space around them
- Do not touch the person
- Do not speak to them or provide any new information
- If you can identify factors in the environment that may have contributed to an individual feeling overwhelmed (eg. heat, noise, crowds) you may be able to offer an alternative to help with self-regulation (eg- placing a bottle of water, or something cold, near the person).
Eventually, the person will regulate their breathing and behaviour and may begin communicating and processing new information.
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Sometimes people with visible and invisible disabilities are mistaken for being under the influence of drugs or alcohol. Please be aware that some signs of drug use- low capacity for balance and coordination, slower pace and non-normative sequencing of speech, and a need for more processing time- might not be indicative of drug or alcohol use.
General Information:
Our Access Coordinator Josh will be available on Major Event days to assist as required. He will be contactable via radio or on 0437 557 109.
Roving Auslan interpreters will be on call during event hours to support communication with Deaf patrons, and at certain times sighted guides and audio describers will be available to assist patrons who are blind or who have low vision, if requested.