When your FUJIFILM Data Collection Agent (DCA) is offline, your store's printer won't send alerts to FUJIFILMs portal, and auto-ordering won't work. To get your DCA back online, please follow the steps below. In the meantime, you can place manual orders using your current meter readings.
Find out more about your Managed Print Service here --> What is Managed Print Service?
How to get your DCA back online --> How to check my DCA is connected