Website Questionnaire Form

1
1. Comment évaluez-vous la facilité de navigation sur notre site ?
Très facile
Facile
Moyenne
Difficile
Très difficile
2
2. Avez-vous trouvé rapidement les informations que vous cherchiez ?
Oui, très facilement
Oui, après quelques recherches
Non, j’ai eu des difficultés
Non, je n’ai pas trouvé ce que je cherchais
3
3. Les menus et catégories du site sont-ils clairs et bien organisés ?
Oui, parfaitement
Oui, mais il y a des points à améliorer
Non, c’est confus
4
4. Les fiches produits sont-elles détaillées et compréhensibles
Please Select
Please Select
Oui
Non
5
7. Overall, how satisfied are you with our website?
Please Select
Please Select
Daily
Once a week
Once a month
Once a year
Never
6
8. How likely would you be to recommend [Your Website Name] to your friends or colleagues?
Please Select
Please Select
Very unlikely
Neutral
Very likely
7
9. What particular aspect(s) of our website do you like?
8
10. What particular aspect(s) of our website do you dislike?
9
11. What factors motivated you to purchase on our site?
Please Select
Please Select
Price
Description of item
Brand name
Recommendation
Shipping options
Payment options
Other
10
12. Why do you think our site is so successful?
Please Select
Please Select
Image
Reputation
Easy to use
Fun
Large selection of items
Payment options (Paypal)
Safety
Free registration
Website design
Website promotion
Seller’s feedback
Buyer’s experience
Other
11
13. What is the main reason you visit our website?
Please Select
Please Select
Browsing
Particular item
Comparison of prices
Other
12
14. How easy it to navigate our website?
Please Select
Please Select
Very easy
Somewhat easy
Easy
Somewhat difficult
Very difficult
13
15. How often do you buy on our site?
Please Select
Please Select
Daily
Once a week
Twice a week
Once a month
Twice a month
Once a year
Never
14
16. Was this a personal purchase for you, a gift, a company purchase or something else?
Please Select
Please Select
Personal
Gift
Company purchase
Other
15
17. How do you pay your purchase?
Credit card online
Cheque by mail
Paypal
Nochex
Other
16
18. How satisfied were you with the available shipping option?
Please Select
Please Select
Very satisfied
Somewhat satisfied
Satisfied
Somewhat dissatisfied
Very dissatisfied
17
19. Was your order complete when you received it?
Please Select
Please Select
Yes
No
18
20. Did you return any items you purchased from us?
Please Select
Please Select
Yes
No
19
21. What was the main reason for your return?
Wrong size
Wrong colour
Not what I ordered
Damaged
Not satisfied with the item
Other
20
22. How satisfied were you with the return process?
Please Select
Please Select
Very satisfied
Somewhat satisfied
Satisfied
Somewhat dissatisfied
Very dissatisfied
21
23. Please rank what you look for in order of importance when selecting products on [Site Name]?
1 - Not Important
2
3 - Maybe
4
5 - Very Important
Quality
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Cost
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Row 1, Column 3
Row 1, Column 4
Quantity
Row 2, Column 0
Row 2, Column 1
Row 2, Column 2
Row 2, Column 3
Row 2, Column 4
Brand name
Row 3, Column 0
Row 3, Column 1
Row 3, Column 2
Row 3, Column 3
Row 3, Column 4
Familiarity
Row 4, Column 0
Row 4, Column 1
Row 4, Column 2
Row 4, Column 3
Row 4, Column 4
Quality
Cost
Quantity
Brand name
Familiarity
1 - Not Important
Row 0, Column 0
2
Row 0, Column 1
3 - Maybe
Row 0, Column 2
4
Row 0, Column 3
5 - Very Important
Row 0, Column 4
1 - Not Important
Row 1, Column 0
2
Row 1, Column 1
3 - Maybe
Row 1, Column 2
4
Row 1, Column 3
5 - Very Important
Row 1, Column 4
1 - Not Important
Row 2, Column 0
2
Row 2, Column 1
3 - Maybe
Row 2, Column 2
4
Row 2, Column 3
5 - Very Important
Row 2, Column 4
1 - Not Important
Row 3, Column 0
2
Row 3, Column 1
3 - Maybe
Row 3, Column 2
4
Row 3, Column 3
5 - Very Important
Row 3, Column 4
1 - Not Important
Row 4, Column 0
2
Row 4, Column 1
3 - Maybe
Row 4, Column 2
4
Row 4, Column 3
5 - Very Important
Row 4, Column 4
1 of 5
22
24. How competitive do you find the prices on [Site Name]?
Please Select
Please Select
Very competitive
Sometimes competitive
Not competitive
Don’t know
23
25. Please grade the eBay website on the overall content.
Please Select
Please Select
Excellent
Good
Average
Poor
Undecided
24
Date
Date
Année
Mois
Jour
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