Refund and Return Form
If you've encountered an issue with your Mousepady.com order, please fill out the form below. Our team is dedicated to resolving your concerns promptly and ensuring your complete satisfaction.
Customer Information
Customer Name:
*
First Name
Last Name
Email Address:
*
example@example.com
Phone Number:
Please enter a valid phone number.
Format: (000) 000-0000.
Address you used when placing the order:
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Product Information
Order Number:
*
Purchase Date:
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Month
-
Day
Year
Date
Damaged Items:
*
Attach photos or videos showing the damage for each product mentioned.
*
Browse Files
Drag and drop files here
Choose a file
If possible, use SKU as a title of the media.
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Customer Acknowledgment and Agreement
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Understanding of Custom Production: I understand that all products from Mousepady.com are uniquely crafted upon order, and therefore, returns or exchanges are not accepted for incorrect size or change of mind.
Damaged or Defective Products: In the event that I receive a damaged product or there is a manufacturing error, I agree to contact Mousepady.com within 30 days of product delivery and provide clear photographic evidence of the issue for a replacement or refund.
Refund Policy: I acknowledge that refunds are credited back via original payment method used when placing the order. If my billing currency is not United States Dollars (USD), I understand that the refund might have exchange fees that I am taking care of.
Multiple Item Issues: If multiple items with the same design are affected, I will provide additional photos or videos showing all affected items together in one frame for verification purposes.
Print Placement Tolerance: I accept that for Direct-to-Garment (DTG) products, a tolerance of up to 0.5 inches for print placement is acceptable and not considered a defect.
Unsuccessful Deliveries: In case of an unsuccessful delivery due to reasons such as incorrect address or unavailability, I may choose to request a reprint at an additional charge or receive a partial refund.
Responsibility for Order Details: I acknowledge that Mousepady.com is not responsible for errors in size, or other specifications that I have selected incorrectly during the ordering process.
I have read and agree to the terms and conditions stated above.
Signature
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Customer Acknowledgment
*
I have read and agree to the terms and conditions stated above.
Submit
Submit
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