Employee Procedure Policy Agreement
1. Housekeeping Responsibilities:
Upon finding a lost item, housekeeping must tag the item with the following details:
- Room number where the item was found.
- Date the item was found.
- Name of the staff member who found the item.
Tagged items must be promptly delivered to the front desk for further processing.
2. Front Desk Responsibilities:
Upon receiving a lost item from housekeeping:
- Log the item as lost and found in passdown emails, including details from the housekeeping tag.
- Store the item in the designated secure area in the back office.
Guest Notification
Attempt to contact the guest as soon as possible via the following methods:
- 1. Phone Call: Make an initial attempt to notify the guest.
- 2. Email: If the guest does not answer, send an email with details of the found item.
Document all attempts to contact the guest, including the date, time, and method of communication.
Guest Instructions
Follow the guest’s instructions for handling the item:
- Pick-Up: Arrange for the guest to retrieve the item at the front desk.
- Shipping: Coordinate shipment using iLeftMyStuff
- Disposal: Dispose of the item upon receiving written or verbal consent from the guest.
Update the passdown log with:
- The guest's instructions.
- Details of when and how the item was returned to the guest or otherwise disposed of.
3. Storage Guidelines
- All items must be securely stored in the back office with proper tagging.
- Items must be retained for a minimum of 90 days, unless state law requires a longer retention period. After 90 days item will be donated or allocated by ownership of hotel.
- Credit cards, medications, and perishable items must be held for 48 hours before given to ownership of hotel for disposal. Perishable items such as food, can be disposed of by staff after 48 hours.
- Valuables (e.g., jewelry, electronics) must be retained for one year, per brand standards. After one year, item will be donated or allocated by ownership of hotel.
4. Legal Compliance
- All lost and found procedures must align with state laws regarding the retention and handling of lost property.
- Any property taken by staff is a violation of Employee Theft Policy.
- The property manager must ensure 24-hour access to the secure storage area for the return of items to properly identified guests.
5. Documentation and Audits
- Passdown Logs must include:
- Item description.
- Date found and date returned/disposed.
- Guest contact attempts and instructions.
- Staff handling the item at each step.
The property manager will conduct periodic audits to ensure compliance with this policy.
Failure to adhere to these procedures may result in disciplinary action, up to and including termination.
By signing below, I acknowledge that I have read, understood, and agree to comply with the lost and found procedure policy outlined above. I hereby acknowledge and agree to adhere to the policy outlined below regarding the Lost and Found Procedures of Hampton Inn & Suites Mission Viejo. I understand the importance of following the procedure at Hampton Inn & Suites Mission Viejo during my employment.
I understand that if I have questions, at any time, regarding this policy, I will consult with my immediate supervisor.
I acknowledge that I have read and fully understand the above.
This agreement shall remain in effect for the duration of my employment with Hampton Inn & Suites Mission Viejo and may be updated or amended by the company as deemed necessary.