Celtic Viking Conversation Design -- Project Estimation Calculator

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1. What channels will be used?* This field is required.The number and type(s) of channels used to communicate with the user can significantly affect the number of design hours required.
IVR (Telephone, Voice and/or Touchtone) Only
Chatbot Only (usually part of a web site, as an "add-on")
IVR + Chatbot, Independently (same information, but no connection between the two)
IVR + SMS Text, Sync'd (Voice IVR and text messages work together during a single call)
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Running Total of Estimated Design HoursThis subtotal shows the effect of the choice you just made in the previous step.
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2. What's the size of the Intent Space?Think of an "intent" as a way of categorizing what the user wants to do. "Intent Space" does not refer strictly to the number of intents and subintents (although that is the primary consideration). Instead, think of the number of intent-handling sequences required -- some intents are so closely related that they may require only a single flow; others may be closely related but require separate handling.
Fewer than 20
20 - 50
More than 50
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Running Total of Estimated Design HoursThis subtotal shows the effect of the choice you just made in the previous step.
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3. How many agent queues?Routing an Agent Transfer to the correct queue is an important part of the conversation design, so it's likewise important to know how many queues the bot will need to handle.
1 - 4
5 - 8
More than 8
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Running Total of Estimated Design HoursThis subtotal shows the effect of the choice you just made in the previous step.
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4. Does every DNIS use the same queues?(DOES NOT APPLY TO 'CHATBOT ONLY' PROECTS) Dialed Number Identification Service (DNIS) allows your customers to call different numbers to reach your business. For example, you may have an "Elite" customer tier with its own telephone number and its own set of automated options-- even though it comes into the same overall system. Does each of your DNIS use the same agent queues?
YESNO
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Running Total of Estimated Design HoursThis subtotal shows the effect of the choice you just made in the previous step.
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5. Will the bot handle "front door" functions?* This field is required.So-called "front door" functions include things such as greetings, language selection, required legal disclaimers, emergency announcements, and so on.
YESNO
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Running Total of Estimated Design HoursThis subtotal shows the effect of the choice you just made in the previous step.
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6. Will this project require User Authentication?* This field is required.Will the bot need to identify and authenticate the user, before proceeding through the conversation flow?
YESNO
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Running Total of Estimated Design HoursThis subtotal shows the effect of the choice you just made in the previous step.
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7. Will we use existing API calls?* This field is required.Application Programming Interface calls, or APIs, are the information exchanges used by the system to send and receive data. Use of existing API calls, rather than creating new calls and/or associate APIs "from scratch", can save both time and effort, in designing the project.
YESNO
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Running Total of Estimated Design HoursThis subtotal shows the effect of the choice you just made in the previous step.
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8. Is an "Hours of Operation" strategy required?Strategies for handling customer contact during non-business hours can become surprisingly complex, so it's important to know if one or more HOO strategies will be part of this project.
YESNO
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Running Total of Estimated Design HoursThis subtotal shows the effect of the choice you just made in the previous step.
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9. Will the project include Generative AI nodes?Generative AI can generate smoother greetings and transitional prompts, creating an outstanding conversational experience, but they must be handled carefully, and they do require extensive setup and testing.
YESNO
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Estimated Grand Total of Project Design HoursBased on the project configuration you entered, your Conversation Design project will require a minimum of this many design hours. Subsequent changes, or additional reqreuiements, may add more hours. NOTE: This total does not include hours needed by Natural Language Analysts to build curate, and train the supporting language models.
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