Bodypower.co.uk - Service Request Form

To help us assist you as quickly as possible, we kindly ask that you share as much information as you can. No detail is too small. Photos and videos help us diagnose issues much faster, so please include these where possible.

Name

First NameSurname

Email

example@example.com

Phone Number

Please enter a valid phone number.

Current Address

Street Address

Street Address Line 2

CityCounty

Post Code

Have you moved address since purchase?

Yes (enter previous address)

Where did you buy your product?

Order Number

Product query relates to

Please enter the product code as it appears on your order details.

Product Serial Number

We must ask that you provide the serial number for your product. Note that the user manual will usually direct to where you can find this detail. Please note that if the serial number we receive is absent or incorrect this may delay our resolution being put in place. Enter 'N/A 'if not applicable.

Console Serial Number

Many cardio items have a separate serial number for the console.

Where in your property is the item located?

Location can often help us with a diagnosis. Please tell us what room of your property the item is in, (e.g. Garage/ 1st floor bedroom/ garden building/ annex/ 3rd floor gym room in loft.)

Please describe the item's location within the room

If the machine requires a power supply, please tell us how this is supplied

e.g. Direct into wall socket / through extension lead / through a multi plug / If into a garage, extension, or garden building etc dose it have its own dedicated RCD (residual current device)

What is the heating and humidity provision for the room

Please provide us with as many details about your query as possible. The better informed we are the better our response will be.

Upload images/videos

Please provide images or a video of the query or issue you are experiencing.

Are replacement parts needed?

Part details

Please refer to your user manual for parts details and please provide us with the part numbers if possible. Sending images of parts required is welcomed.

Is this service request for a newly purchased product less than 1 calendar month old since purchase?

Please verify that you are human

Service Request Form

Product Details