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  • Appointment Intake

    Please complete the following forms below at least 24 hours before your appointment.
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  • Check if we are in-network HERE, or call your insurance carrier representative using the number found on the back of your insurance card.  

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  • Consent to Treat

  • This document outlines the expectations, benefits, risks, and responsibilities involved in orthotic care at Baby Bear Clinic. Please review carefully before signing your consent for treatment.


    Benefits and Outcomes
    Our treatment process is designed to help each child achieve collaboratively established goals that address their specific needs. Potential benefits may include:

    Improved physical alignment, stability, and function
    Increased safety and independence in daily activities
    Enhanced gait, posture, and movement patterns
    Prevention of further deformity, breakdown, or contracture
    Progress is monitored at regular follow-up appointments through objective measurements, visual assessments, and parent/caregiver feedback. While outcomes cannot be guaranteed, our team is committed to providing the highest level of care and support.


    Expectations
    For treatment to be effective, families play a vital role. Success depends on:

    Strict adherence to prescribed wear schedules
    Proper device use, care, and maintenance
    Attending scheduled follow-ups for adjustments and monitoring
    Open communication with our team about concerns or challenges
    Orthotic treatment is a gradual process and requires consistent time and effort. Goals are reviewed regularly and the treatment plan may be adjusted as needed.


    Risks
    While orthotic treatment is generally safe, possible risks include:

    Skin irritation or redness
    Discomfort or pressure areas
    Occasional need for device adjustments
    These issues are typically resolved with proper monitoring and prompt follow-up.


    Structure of Treatment
    Consultation/Evaluation: Review medical history, discuss concerns, and determine if orthotic treatment is appropriate. Referrals to other specialists may be provided if needed.
    Goal Development & Treatment Planning: Based on evaluation, goals are established. Measurements, scans, or casting may be performed for a custom device. Insurance approval may affect the timeline.
    Fitting & Delivery: Devices are fitted and adjusted to ensure proper function and comfort. Fitting appointments typically last 60–90 minutes.
    Treatment Phase: Regular follow-up appointments are scheduled to monitor progress and make adjustments.

    Cranial helmets: every 2–4 weeks
    Lower extremity orthotics: every 3–6 months
    Scoliosis orthotics: every 6–12 months
    Length of Treatment: Varies depending on condition and progress. Families will be involved in ongoing scheduling.


    Appointments and Cancellations
    Consistent attendance is vital for progress. Please provide at least 24 hours’ notice for cancellations. Frequent rescheduling or missed appointments may result in treatment discontinuation.


    Communication
    We are committed to clear, timely communication. You may contact us by:

    Phone: 920-257-4902
    Email: hello@babybearclinic.com
    Text: 920-257-4902


    SMS Terms & Conditions
    By opting in to SMS communication, you agree to receive text messages from Baby Bear Cranial Clinic for appointment reminders and important updates. Message frequency may vary. Message and data rates may apply.

    Opt-In: You will receive a confirmation text when subscribed.
    Opt-Out: Reply STOP to unsubscribe. A confirmation will be sent.
    Help: Reply HELP for assistance.
    Privacy: Your information is used only for communication related to your care. See our full Privacy Policy [HERE].

    Fees and Payment
    Treatment costs vary depending on the device and services provided.

    We offer payment plans and private-pay discounts.
    Families are responsible for any costs not covered by insurance.
    Insurance authorization may cause delays in starting treatment.
    Baby Bear Clinic reserves the right to pursue payment recovery for outstanding balances. Find our full Financial Policy [HERE].


    Contact and Emergencies
    Non-urgent matters: Call us at 920-257-4902.
    Emergencies: Dial 911 immediately

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  • FINANCIAL POLICY

    Please understand that payment of your bill is considered a part of your child’s treatment and makes it possible for us to remain a viable pediatric orthotic practice. Please read this form carefully and familiarize yourself with the information below. *A signed financial policy on file is required prior to any treatment. 
  •  1. Payment for treatment is due at the time of ordering for all devices.  Any custom-made or custom-fit devices cannot be returned or refunded. Once ordered, you are responsible for the full payment, regardless of treatment outcomes or length of treatment. We accept cash (exact amount), checks, and credit card. 

    2. Families who choose to bypass insurance authorization and processing may opt for private-pay. In these cases, a 50% private-pay discount is applied to usual and customary pricing. 

    3.Applicable fees include:
    - Returned Checks: $45 fee applies. Future payments must be made via cash or credit card.
    - Medical Records: Free for the first 25 pages; $1 per additional page. Payment is required upon pickup. 

    4. It is imperative that you provide all the necessary information to file claims on your behalf. This will include the insured’s personal information, a valid medical insurance card with a phone number to verify benefits and a correct mailing address. If this information is not available or the insurance company can not confirm eligibility, you will be responsible for payment in full at the time the device is provided.


    5. Please note that many orthotic devices require prior authorization, which cannot be completed until we have seen your child, collected necessary data, and obtained documentation from the referring physician, and have all necessary insurance information. This can often prolong the time until your child can receive their device. This is out of our hands as a clinic and a result of the policy between you and your insurance company. 


    6. As a courtesy, we will submit a claim to your insurance for IN-NETWORK benefits. Please understand your insurance benefits are a contract between you and your employer and it is always suggested that you call them if you have questions about your coverage.

     7. You are required to submit OUT-OF-NETWORK claims with payment in full required prior to ordering the device. In special circumstances, we may submit for out-of-network claims. 


    8. If your insurance deems our services to be non-covered, you will be
    responsible for the full cost of the device.

    9. The parent or guardian who brings the child for his/her visit is legally responsible for payment independent of what a divorce decree may state. We will not send statements to other persons. Reimbursement must be made between the divorced parents, we will not intervene. Please make payments to the office in advance if someone other than the parent/guardian will be bringing your child to the appointment.


    10. The office can not carry balances over 90 days: regardless of insurance. Delinquent accounts can be charged a 1.5% per month or 18% per yr. finance charge. If it becomes necessary for your account to be sent to an outside collection agency or small claims court, please note you will be responsible for all applicable fees, charges and attorney costs.

    11. All devices are custom-made and cannot be returned or refunded. This is non-negotiable. Once ordered, you are responsible for the full payment, regardless of treatment outcomes. For cranial remolding helmets, the FDA mandates a 14-day timeframe from ordering to fitting: if an appointment is canceled, rescheduled, or missed, causing the delivery to exceed the 14-day window, the patient may be responsible for the device cost, even if the device is not delivered.

     
    I acknowledge and accept full financial responsibility for all charges for services or items provided to the minor/child. I understand any insurance estimate given by this office is not a guarantee of actual insurance payment or coverage and understand filing a claim with my insurance benefit plan does not relieve me from my responsibility for the payment of all charges. I assign medical benefits to be paid directly to Baby Bear Cranial Clinic, LLC. 


    I have read and accepted the above financial policy, understand it, and agree to the terms. 

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  • HIPAA NOTICE OF PRIVACY PRACTICES

  • Health Insurance Portability Accountability Act (HIPAA)  Client Rights & Provider Duties


    This document contains important information about federal law, the Health Insurance Portability and Accountability Act (HIPAA), that provides privacy protections and patient rights with regard to the use and disclosure of your Protected Health Information (PHI) used for the purpose of treatment, payment, and health care operations.  

    HIPAA requires that I provide you with a Notice of Privacy Practices (the Notice) for use and disclosure of PHI for treatment, payment and health care operations.  The Notice, explains HIPAA and its application to your PHI in greater detail.  

    The law requires that I obtain your signature acknowledging that I have provided you with this.  If you have any questions, it is your right and obligation to ask so I can have a further discussion prior to signing this document.  When you sign this document, it will also represent an agreement between us.  You may revoke this Agreement in writing at any time.  That revocation will be binding unless I have taken action in reliance on it.  

     
    LIMITS ON CONFIDENTIALITY

    The law protects the privacy of all communication between a patient and a practitioner.  In most situations, I can only release information about your treatment to others if you sign a written authorization form that meets certain legal requirements imposed by HIPAA.  There are some situations where I am permitted or required to disclose information without either your consent or authorization. If such a situation arises, I will limit my disclosure to what is necessary.  Reasons I may have to release your information without authorization:

    If you are involved in a court proceeding and a request is made for information concerning your diagnosis and treatment, such information is protected by the psychologist-patient privilege law.  I cannot provide any information without your (or your legal representative's) written authorization, or a court order, or if I receive a subpoena of which you have been properly notified and you have failed to inform me that you oppose the subpoena.  If you are involved in or contemplating litigation, you should consult with an attorney to determine whether a court would be likely to order me to disclose information.
    If a government agency is requesting the information for health oversight activities, within its appropriate legal authority, I may be required to provide it for them.
    If a patient files a complaint or lawsuit against me, I may disclose relevant information regarding that patient in order to defend myself.
    If a patient files a worker's compensation claim, and I am providing necessary treatment related to that claim, I must, upon appropriate request, submit treatment reports to the appropriate parties, including the patient's employer, the insurance carrier or an authorized qualified rehabilitation provider.
    I may disclose the minimum necessary health information to my business associates that perform functions on our behalf or provide us with services if the information is necessary for such functions or services.  My business associates sign agreements to protect the privacy of your information and are not allowed to use or disclose any information other than as specified in our contract.
    There are some situations in which I am legally obligated to take actions, which I believe are necessary to attempt to protect others from harm, and I may have to reveal some information about a patient's treatment:
    If I know, or have reason to suspect, that a child under 18 has been abused, abandoned, or neglected by a parent, legal custodian, caregiver, or any other person responsible for the child's welfare, the law requires that I file a report with the Wisconsin Abuse Hotline.  Once such a report is filed, I may be required to provide additional information.
    If I know or have reasonable cause to suspect, that a vulnerable adult has been abused, neglected, or exploited, the law requires that I file a report with the Wisconsin Abuse Hotline.  Once such a report is filed, I may be required to provide additional information.
    If I believe that there is a clear and immediate probability of physical harm to the patient, to other individuals, or to society, I may be required to disclose information to take protective action, including communicating the information to the potential victim, and/or appropriate family member, and/or the police or to seek hospitalization of the patient.


    PATIENT RIGHTS AND PROVIDER DUTIES

    Use and Disclosure of Protected Health Information:
    For Treatment – I use and disclose your health information internally in the course of your treatment.  If I wish to provide information outside of our practice for your treatment by another health care provider, I will have you sign an authorization for release of information.  
    For Payment – I may use and disclose your health information to obtain payment for services provided to you as delineated in the Therapy Agreement. 
    For Operations – I may use and disclose your health information as part of our internal operations.  For example, this could mean a review of records to assure quality.  I may also use your information to tell you about services, educational activities, and programs that I feel might be of interest to you.


    Patient's Rights:
    Right to Treatment – You have the right to ethical treatment without discrimination regarding race, ethnicity, gender identity, sexual orientation, religion, disability status, age, or any other protected category.  
    Right to Confidentiality – You have the right to have your health care information protected.  If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer.  I will agree to such unless a law requires us to share that information.
    Right to Request Restrictions – You have the right to request restrictions on certain uses and disclosures of protected health information about you.  However, I am not required to agree to a restriction you request.
    Right to Receive Confidential Communications by Alternative Means and at Alternative Locations – You have the right to request and receive confidential communications of PHI by alternative means and at alternative locations.
    Right to Inspect and Copy – You have the right to inspect or obtain a copy (or both) of PHI.  Records must be requested in writing and release of information must be completed.  Furthermore, there is a copying fee charge of $1.00 per page.  Please make your request well in advanced and allow 2 weeks to receive the copies.  If I refuse your request for access to your records, you have a right of review, which I will discuss with you upon request. 
    Right to Amend – If you believe the information in your records is incorrect and/or missing important information, you can ask us to make certain changes, also known as amending, to your health information.  You have to make this request in writing.  You must tell us the reasons you want to make these changes, and I will decide if it is and if I refuse to do so, I will tell you why within 60 days.  
    Right to a Copy of This Notice – If you received the paperwork electronically, you have a copy in your email.  If you completed this paperwork in the office at your first session a copy will be provided to you per your request or at any time. 
    Right to an Accounting – You generally have the right to receive an accounting of disclosures of PHI regarding you.  On your request, I will discuss with you the details of the accounting process.
    Right to Choose Someone to Act for You – If someone is your legal guardian, that person can exercise your rights and make choices about your health information; I will make sure the person has this authority and can act for you before I take any action.  
    Right to Choose – You have the right to decide not to receive services with me.  If you wish, I will provide you with names of other qualified professionals.  
    Right to Terminate – You have the right to terminate therapeutic services with me at any time without any legal or financial obligations other than those already accrued.  I ask that you discuss your decision with me before terminating or at least contact me by phone letting me know you are terminating services. 
    Right to Release Information with Written Consent – With your written consent, any part of your record can be released to any person or agency you designate.  Together, we will discuss whether or not I think releasing the information in question to that person or agency might be harmful to you. 


    Provider’s Duties:
    I am required by law to maintain the privacy of PHI and to provide you with a notice of my legal duties and privacy practices with respect to PHI.  I reserve the right to change the privacy policies and practices described in this notice.  Unless I notify you of such changes, however, I am required to abide by the terms currently in effect.  If I revise my policies and procedures, I will provide you with a revised notice in office during our session.


    COMPLAINTS 

    If you are concerned that I have violated your privacy rights, or you disagree with a decision I made about access to your records, you may contact me, the State of Wisconsin Department of Health, or the Secretary of the U.S. Department of Health and Human Services.

  •  Acknowledgment of Notice of Privacy Practices

    A complete description of how my medical information will be used and disclosed by Baby Bear Cranial Clinic has been given to me in a HIPAA compliance NOTICE OF PRIVACY PRACTICES. I have been given the opportunity and have been advised to read the notice prior to signing this consent form.

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  • Collaborating Providers and Facilities Record Release

  • This authorization includes the release and exchange of information with all treating and referring physicians, therapists, and other healthcare providers involved in the patient’s care, including but not limited to:

    • Pediatricians
    • Specialists (e.g., neurologists, orthopedists)
    • Occupational and physical therapists


    For the purpose of:

    • Facilitation of team-based care and collaborative treatment planning
    • Continuity of care
    • Insurance and billing purposes

    Information to be release includes all relevant medical records, including but not limited to:

    • Assessments and evaluations
    • Treatment plans and progress notes
    • Imaging and scan reports


    I understand that:

    This authorization allows Baby Bear Cranial Clinic to collaborate with other healthcare providers in a team-based approach to ensure the highest quality care for me/my child.


    I have the right to revoke this authorization at any time by providing written notice to Baby Bear Cranial Clinic. Revocation will not apply to records already shared or used for treatment purposes. Once information is disclosed, it may no longer be protected under federal privacy laws (HIPAA) and could be re-disclosed by the recipient. This authorization will remain valid for one year from the date signed unless otherwise specified.

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  • Baby Bear Clinic – Terms & Conditions for SMS Text and Email Communication

    To ensure the seamless operation of our intake process and general office functions at Baby Bear Clinic, it is essential to utilize both electronic messaging and email communication. This integration is integral to providing efficient patient care.

    By agreeing to receive SMS text messages and/or email communications from Baby Bear Clinic, you acknowledge and consent to the following terms and conditions:


    1. Consent to Communicate Electronically
    By providing your mobile phone number and/or email address, you are authorizing Baby Bear Clinic and its staff to send you non-sensitive health-related information via text message and/or email. These communications may include:

    Appointment confirmations, reminders, and rescheduling notices
    General health check-in messages
    Administrative and billing-related information
    Notifications regarding clinic updates and news


    Note: These messages will never include sensitive medical records unless separately authorized.


    2. Risks of Unencrypted Communication
    You understand that:

    SMS and standard email communications are not encrypted, and there is a risk that messages may be intercepted or viewed by unauthorized individuals.
    Baby Bear Clinic will take all reasonable steps to protect your privacy, but cannot guarantee complete security of SMS or email communications.

    3. Limitation of Liability
    You acknowledge and accept that Baby Bear Clinic, its employees, and contractors are not liable for any breach of confidentiality or privacy due to transmission errors, third-party access, or interception of messages beyond our control.


    4. Opting Out / Revoking Consent
    You may revoke your consent at any time by doing one of the following:

    Text "STOP" to opt out of SMS messages
    Reply "UNSUBSCRIBE" to opt out of email communications
    Call us at 920-257-4902 or email us at helllo@babybearclinic.com to update your communication preferences
    Once your request is processed, you will no longer receive messages through that method.


    5. Frequency and Fees
    Message frequency will vary depending on your care plan and activity.
    Baby Bear Clinic does not charge for SMS or email communication. However, standard message and data rates may apply from your mobile carrier.

    6. Patient Responsibilities
    You are responsible for:

    Providing accurate and updated contact information
    Keeping your mobile phone and email account secure
    Notifying Baby Bear Clinic if you change your number or email address

    8. Date Security: No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

    9. Emergency Situations
    Do not use SMS or email to communicate urgent or emergency medical issues. For emergencies, call 911 or go to the nearest emergency room.


    10. HIPAA Compliance
    Baby Bear Clinic complies with all applicable requirements under the Health Insurance Portability and Accountability Act (HIPAA). We are committed to protecting your personal health information (PHI) and will never share your information without your written authorization unless legally permitted or required.

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