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The goal of Heartland's Employment Services program is to help clients in northern Minnesota (MN) find & maintain suitable employment, providing job placement, and ongoing support.

This Career Support Guide position is to help individuals with disabilities ("client(s)" ) maintain competitive employment by supporting them with workplace self-care, proper dress etiquette, personal hygiene, and grooming skills. Guides will assist with job training to strengthen and maintain necessary work skills (particularly customer experience), behaviors, and coworker relationships. Guides will help support work goals and progress, understanding earned wages and impacts of benefits. Guides will be expected to help individuals thrive in their work environment.

Qualifications:

- Experience in working with people with disabilities, preferred
- Ability to adhere to regulations and standards
- Outstanding communication and interpersonal skills
- Excellent organizational and problem-solving ability
- Respect to diversity
- Ability to inspire and motivate
- High school diploma; Bachelors in a relevant field is a plus

Responsibilities:

- Develop effective job coaching and employment plans
- Communicate with clients to understand their goals and ambitions
- Assist clients to discover and overcome their personal barriers
- Assist clients to set goals
- Assess the strengths of clients and teach them to use them effectively
- Guide clients in learning to complete job tasks
- Help in the development of motivation and skills
- Provide coaching in effective job search techniques
- Assist people with disabilities in developing social and life skills
- Advise on workplace accommodations for people with disabilities
- Monitor and evaluate progress of clients
- Keep records and documentation and prepare appropriate reports

Working Environment:

- Work in the field (Taco Bell, Duluth) with client and referral sources. Must be comfortable traveling to, and working with, clients at their place of employment.

Physical Requirements:

- Ability to work for extended periods of time, while standing and being involved in physical activities.
- Moderate to heavy lifting, minimum of 50 pounds.
- Ability to do extensive bending, lifting, and standing on a regular basis.

Part-Time Schedule:

- 26-28 hours per week
- $21 per hour