Class Time: Class must start on time in order for the candles to dry properly, so you can take them with you. There is a 20 min grace period. If your entire group is not present after the grace period, we will start with those who are present. If no one is present after the grace period, the class will be canceled and cannot be rescheduled. Please note, if we have started the class and someone arrives during or after the candle making portion, we will not reteach the process. Please keep in mind, arriving late(after the scheduled start time) will cut into the candle making time, however class will still end on time and if the candles are not dry by the end of class, you must pick up the candles the next open business day.
PAYMENT POLICY: It is $100.00 non refundable deposit per group to reserve your day. No class is booked until payment is recieved. When you make your deposit, you'll receive a email for further payment. Payment online or via phone is required to guarantee your reservation. No walk ins. Every single person that is attending the class must be accounted & paid for. No extra people can attend class if they are not participating.
To add additional people after booking, you must contact us at least 72hrs before the party date to first ensure if we can accommodate more people, & if so, to also receive a separate invoice to pay the additional amount. Please be aware, you will be charged the same amount(per additional person) that you paid on the original booking, nothing more or less! If we are not notified or the payment is not received within the required timeframe, NO additional people can be added.
Rescheduling Policy : This class is NON REFUNDABLE!! If you need to reschedule please give us a 72 hour notice so we can release this date to other attendees. For inadequate rescheduling notice or no-shows, class fees will not be refunded nor will class credit be given. NO EXCEPTIONS. All rescheduling must be completed by email, chat or contact us by phone during store hours. If someone is absent from your party, there are no refunds, so please ensure everyone is attending prior to booking.
If you have any other questions please feel free to contact us prior to booking!
ph:8643135639