4. PAYMENT AT TIME OF SERVICE POLICY
As a standard practice, this facility collects all expenses that are the responsibility of the patient at the time of service. This request for payment will include any deductible, co-pay and coinsurance amounts that apply to my visit. I understand that as a courtesy this facility will bill my insurance directly for the services I receive, but this is not a guarantee that my insurance will pay for services rendered or materials received. It is my responsibility to know my insurance benefits and coverage.
In some cases, the amount of charges is an estimate based upon information provided directly by my insurance company regarding my particular plan and eligibility and the procedures performed. However, the exact amount of all charges may not be known at the time of service as my insurance may process differently than anticipated. It is possible that additional expenses that are my responsibility may be reflected on my final statement. In such a case, the payment collected at the time of service serves as a deposit towards my final balance. Additionally, any overpayment will be promptly refunded to me after all claims have been processed by all applicable payers.
In the event that there is a past due balance on my account, it will be submitted to a collection agency, and I agree to pay all attorneys' fees and court costs incurred by this facility in the collection of my account.
I understand that if I anticipate problems paying my portion of my bill, I should let the front office know as soon as possible, so that payment alternatives may be discussed, should I qualify.
I authorize this facility and/or its agents to contact me via manual or auto-dial telephone call and/or text in order to collect any amounts I may owe, including calls and texts to my cell phone number, if I have provided that number. I also agree that any email address I have provided is my personal email address and I authorize this facility and/or its agents to contact me via that email address. I understand this facility also utilizes paperless billing as a secure way for patients to view and pay any outstanding charges and I hereby consent and agree to receive statements electronically via the email and/or cell phone number provided by me to the facility. I understand that I can opt-out of paperless billing by selecting the unsubscribe option at the bottom of the email message or by texting "stop" in response to text messages. I understand that there are some risks associated with receiving communications via text message and email because these types of communications are not always secure and can be intercepted.
5. ASSIGNMENT OF BENEFITS
This facility will file my insurance claims as a courtesy, and I understand that any quoted benefits provided at the time of service are not a guarantee of payment. I assign all insurance benefits to be paid directly to this facility. I understand that I am ultimately responsible for the charges incurred for my services at this facility that are not covered by my insurance.
I understand that additional information may be required of me to assist this facility in filing such claims, and I agree to provide this information as requested, including but not limited to:
○ Social Security Number
○ Date of Birth
○ Copy of Insurance Card (for commercial filing and/or worker’s compensation)
○ Name of employer, employer address, phone number and contact person
○ Auto Insurance
6. CANCELLATION / NO-SHOW POLICY
We strive to provide not simply good, but absolutely the best care to our clients. We schedule our clients according to care plans that optimize their wellness outcomes. Making your appointment as scheduled is very important, not just for us, but for you. We are convinced that if you make your wellness a life priority, you will achieve not only a higher level of function, but a greater degree of happiness.
We have the most highly trained and experienced clinicians in the region. You are working with the best. Their services and time are in high demand, with waiting lists for many of their services. As you know, we attempt to schedule all new clients within 24-48 hours of their initial request for service. Thus, appointment time is a valuable commodity for both you and us.
If negative circumstances require you to cancel a scheduled appointment, we request that you do so at least 48 hours in advance. This facility reserves the right to cease rescheduling new appointments due to habitual no shows or cancellations and also reserves the right to discharge any patient who fails to give proper notice three (3) consecutive times.
While we are not fond of the negative connotation of any cancellation policy, we believe such a policy is in the best interest of accommodating all of our clients who are dedicated to improving their wellbeing. Thank you for your consideration.
7. NOTICE OF PRIVACY PRACTICE ACKNOWLEDGEMENT
I have received a Notice of Privacy Practices from this facility.
Click here to read the Notice of Privacy Practices
8. NOTICE OF NON-DISCRIMINATION ACKNOWLEDGEMENT
I have received a Notice of Non-Discrimination from this facility.
Click here to read the Notice of Non-Discrimination