3. PAYMENT AT TIME OF SERVICE POLICY
As a standard practice, this facility collects all expenses that are the responsibility of the patient at the time of service. This request for payment will include any deductible, co-pay and coinsurance amounts that apply to my visit. I understand that as a courtesy this facility will bill my insurance directly for the services I receive, but this is not a guarantee that my insurance will pay for services rendered or materials received. It is my responsibility to know my insurance benefits and coverage.
In some cases, the amount of charges is an estimate based upon information provided directly by my insurance company regarding my particular plan and eligibility and the procedures performed. However, the exact amount of all charges may not be known at the time of service as my insurance may process differently than anticipated. It is possible that additional expenses that are my responsibility may be reflected on my final statement. In such a case, the payment collected at the time of service serves as a deposit towards my final balance. Additionally, any overpayment will be promptly refunded to me after all claims have been processed by all applicable payers.
In the event that there is a past due balance on my account, it will be submitted to a collection agency, and I agree to pay all attorneys' fees and court costs incurred by this facility in the collection of my account.
I understand that if I anticipate problems paying my portion of my bill, I should let the front office know as soon as possible, so that payment alternatives may be discussed, should I qualify.
4. PATIENT COMMUNICATIONS
The facility and its agents may contact me by live telephone call regarding appointments, care coordination, billing, and other administrative or service-related matters as necessary to provide care and operate the practice. To improve communication and convenience, this facility and its agents may also contact me by text message, automated or prerecorded phone call, and/or email regarding these matters, which may include limited protected health information. By providing my mobile phone number and/or email address, I authorize the facility and its agents to contact me using these methods, including for electronic (paperless) billing and statements. I understand that standard message or data rates may apply and that text and email communications may not be fully secure. I understand that I am not required to consent to these electronic communications to receive care and that I may opt out at any time by using the available electronic opt-out option or by contacting the facility directly. I understand that opting out will not affect live telephone calls necessary for care or billing.
5. CANCELLATION / NO-SHOW POLICY
We strive to provide not simply good, but absolutely the best care to our clients. We schedule our clients according to care plans that optimize their wellness outcomes. Making your appointment as scheduled is very important, not just for us, but for you. We are convinced that if you make your wellness a life priority, you will achieve not only a higher level of function, but a greater degree of happiness.
We have the most highly trained and experienced clinicians in the region. You are working with the best. Their services and time are in high demand, with waiting lists for many of their services. As you know, we attempt to schedule all new clients within 24-48 hours of their initial request for service. Thus, appointment time is a valuable commodity for both you and us.
If negative circumstances require you to cancel a scheduled appointment, we request that you do so at least 48 hours in advance. This facility reserves the right to cease rescheduling new appointments due to habitual no shows or cancellations and also reserves the right to discharge any patient who fails to give proper notice three (3) consecutive times.
While we are not fond of the negative connotation of any cancellation policy, we believe such a policy is in the best interest of accommodating all of our clients who are dedicated to improving their wellbeing. Thank you for your consideration.