Customer Satisfaction Survey
Dear Customer, We would be happy to hearyour opinions about our company in order to provide you with better service.
Company Name
*
Name Surname
*
Date
*
-
Ay
-
Gün
Yıl
2 digit month, 2 digit day, 4 digit year
E-mail
*
Your Satisfaction with Communication and Customer Relations...
*
Rows
Very Good (5 Points)
Good (4 Points)
Moderate(3 Points)
Poor(2 Points)
Very Poor(1 Point)
No Evaluation
Obtaining information by phone
Frequent calls and visits from our sales
representatives
Being informed about our new products,
technologies and events
How your visitation needs are being met
Your Satisfaction with Our Sales and Pre-Sales Services...
*
Rows
Very Good (5 Points)
Good (4 Points)
Moderate(3 Points)
Poor(2 Points)
Very Poor(1 Point)
No Evaluation
Product and service diversity
Product and service quality
Documentation ıntroducing our products
Prices
Time taken when presenting an offer
Offers’ compliance of with customer requirements
Our sales representative's capacity to give
information about a product information
Time taken for our sales representative to
respond to an inquiry
Information found on our website
Your Satisfaction With Our After-Sales Services…
*
Rows
Very Good (5 Points)
Good (4 Points)
Moderate(3 Points)
Poor(2 Points)
Very Poor(1 Point)
No Evaluation
Timely delivery of new or serviced products
Transport and loading
Full and proper presentation of shipment
documents, labels reports, etc
Tracking services in case of missing items/
delivery of wrong products/ shipment problems
Time taken to resolve a problem
Suggestions and Comments:
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Should be Empty: