CUSTOMER SATICFACTION SURVEY - TESTING LABORATORY

Dear valued customer,

We have developed this questionnaire to assess your satisfaction with our services and to identify areas in which our company excels or needs improvement. Our objective is to enhance our system and deliver superior services to you. Please rate your level of agreement with each statement on a scale of 1 (totally disagree) to 5 (totally agree).

We extend our best wishes for your continued success.

COMPANY*

ADRESS*

PHONE NUMBER / FAKS*

1) I am pleased to do business with the test and measurement laboratory *

2) The test and measurement laboratory gives importance to the quality of work and customer satisfaction.*

3) I can always find the documents and support I want from the testing and measurement laboratory*

4) The test and measurement laboratory provides the price offer for an experiment in a short time.*

5) The test and measurement laboratory complies with the contract terms*

6) The test service offered by the test and measurement laboratory meets the standards*

7) The test report of the samples tested are sent to us regularly.*

8) The test and measurement laboratory responds to customercomplaints immediately.*

9) The test andmeasurement laboratory performs the test in a timely and orderly manner.*

10) The communication facilities of the test and measurement laboratory(telephone, fax, internet, etc.).*

11) I can easily reach the personnel in charge of the test and measurement laboratory when I have aninquiry*

Suggestions and complaints about the testing and measurement laboratory are as follows

Date*

NAMESURNAME