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  • Terms & Conditions

  • This agreement governs the allied health services provided to you and any person you choose for us to provide these services to ("you" or "your"), including any ancillary service arising from or out of any such interaction(s) with us. 

    1. As part of providing an allied health service to you, your allied health professional will collect and record your personal information. All information you provide to us must be true and accurate. You may choose not to disclose certain information to your allied health professional, but this may adversely affect the outcome of intervention.

    2. Your personal information will remain confidential except where otherwise compelled by law or court order. This includes any information that would threaten or place any individual's safety, physical or mental health, at immediate or grave harm. In addition, we may release some or all of your personal information if you request that we communicate this with another healthcare professional (e.g. a psychiatrist, GP, or another allied health professional), your lawyers, or another person (e.g. a family member or employer). This may take the form of a report, clinical notes or verbal discussions. All material, electronic or otherwise, remain the property of Annabelle Kids.

    3. To enable us to provide an allied health service to you, all information or data that you provide to us is stored on an encrypted and secure cloud-based solution in servers based in Singapore and the United States. Our cloud service providers meet International Organization for Standardization (ISO) standards such as ISO/IEC 27001, 27017, and 27018.

    4. We may from time to time, unless you indicate otherwise, send you information related to the provided allied health services. The contents of such information may be educational, promotional, or informational in nature.

    5. You are entitled to access and request that corrections are made to your personal data in accordance with the Personal Data Protection Act. Contact our designated Data Protection Officer at yan@akids.sg.

    6. You agree that we will not be responsible for any loss you suffer, whether direct, indirect, special, consequential, or any other type of loss, from the use of our website or any allied health service we provide, which we hereby exclude to the fullest extent permitted by law. Any liability for the content or any omission, including any inaccuracy, error or misstatement, on any material or document we provide to you, or available on our websites www.annabellekids.com or www.akids.sg is expressly disclaimed.

    7. These terms apply together with the terms found on www.akids.sg/terms. We may make changes to any of the terms from time to time by giving 7 days’ notice. Please obtain a copy of the terms from us at any time.

    8. We may provide telehealth services via externally managed telehealth platform
    providers. Such services are governed by an applicable agreement between you and the external telehealth provider. Please review their terms as they apply to you. Due to the terms and conditions that apply to us, we provide services only to clients via the platform originally used. We will decline to provide services to cross-platform clients.

  • Payment Terms & Charges

  • 9. Consultations outside of Appointment Hours, which are Monday to Friday: 9am to 6pm, or that fall on a Public Holiday (including the eve of a Public Holiday) will incur an additional fee.

    10. During your consultation or session, your allied health professional may conduct any administrative matter as part of the allied health service as may be efficacious, including schedule follow-up consultations, discuss your treatment plan, or seek or communicate important information with persons you authorise us to do so. Time spent on such matters (typically 5-10 minutes in session) are integral to allied health services and is part of your consultation or session.

    11. You or your allied health professional may extend your consultation to allow extra time where necessary. Extensions are charged in blocks of 15 minutes unless otherwise stated.

    12. Different rates, additional charges or disbursements apply for non-individual
    consultations, consultations outside of clinic premises (outcalls), reviewing or preparing reports or other documents (including any psychometric, psychological or allied heath assessment), discussing the contents of a diagnosis, treatment plan, report or document, or providing an ad-hoc allied health service over the telephone or other means. This list is non-exhaustive. Please check with us for our other rates and charges.

    13. Please arrive on time for your appointment. We are unable to extend the duration of your appointment even if you are late. This is because there may be another client scheduled to begin after the end of your allotted time. The fees payable for your appointment remain the same regardless of the time you arrive. We do not provide refunds once an allied health service has begun.

  • Cancellation Policy

  • 14. Please note that we have a strict policy on cancellations and no-shows. If you cannot make a scheduled appointment, please reschedule in advance so that another person may utilise your allotted time. No-shows or cancellations are subject to the following charges:

    15. If you Cancel more than once, we may increase the charge payable for your subsequent Cancellation, up to the amount of the total fees payable for your allotted time.

  • Disputes

  • 16. We of course do not want to enter into a dispute with you. But if you wish to make a claim against us for any reason, you must first give us a fair chance to resolve the matter with you amicably and contact us within 30 days of the circumstances giving rise to your claim.

    17. This agreement is governed by Singapore law and subject to the exclusive jurisdiction of the Singapore courts.

  • Acknowledgement by Parent/Guardian

  •  -

  • I provide consent for me and/or my child to seek allied health services and agree to be bound by the Terms and Conditions:

  • Date
     / /

  • Consent for photo taking and/or video records

    We may take photos and/or videos of your child for the purposes of clinical and/or psychoeducational assessment, to document his or her progress in therapy, or in compliance with any regulatory or professional record keeping obligations. All photos and videos are securely stored in the same manner as all personal information and clinical notes. Notwithstanding the above, you acknowledge and agree that we may take photo(s) or video recording(s) during a session where there are safety risks or concerns.

  • INTAKE FORM

  • Section B.1 - Details of Parent / Guardian #1

    This part should be filled in by either parent or legal guardian.
  • Are details of Parents/Guardian #1 same as the previous section?*
  • Parent/Guardian #1 Date of birth*
     / /
  • Parent/Guardian #1 Relationship to Child*
  • Parent/Guardian #1 Citizenship*
  •  -
  • Select your preferred mode for our automated 4-day appointment reminders (only applicable to Parent / Guardian #1):*
  •  -
  • Parent/Guardian #1 Spoken Languages*
  • Parent/Guardian #1 Highest Academic Qualification*
  • Parent/Guardian #1 Gross Monthly Income
  • How did you hear of us?*
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  • We send out curated parenting resources to empower your journey such as monthly newsletters, parenting tips, and upcoming workshops & programmes (no spam or advertisements, we promise). Would you like to receive these updates?*

  • Section B.2 - Details of Parent / Guardian #2

    If this portion is filled, all treatment information and care relating to the Child will be shared with Parent/Guardian #2 as well. If not applicable, please leave blank.
  • Parent/Guardian #2 Date of birth
     / /
  • Parent/Guardian #2 Relationship to Child
  • Parent/Guardian #2 Citizenship
  •  -
  • Parent/Guardian #2 Spoken Languages
  • Parent/Guardian #2 Highest Academic Qualification
  • Parent/Guardian #2 Gross Monthly Income
  • We send out curated resources to help empower your psychology journey such as monthly newsletters and upcoming workshops & programmes (no spam, we promise). Would you like to receive these updates?

  • Section C - Details of Child

  • Child's Date of Birth*
     / /
  • Child's Gender*
  • Intake Date*
     - -
  • Is the Child's address same as Parent/Guardian #1?*
  • Child's Preferred Language for Therapy*

  • Section D1 - Concerns with Child's Academic / Educational Functioning

    Please indicate all concerns with the child's academic or educational functioning.

  • Section D2 - Child's Educational Background

    Please fill up details of your child's education background.

  • Section E - Medical and Allied Health Professionals.

    Please fill up details of any Medical and/or Allied Health Professionals currently providing treatment or care to the Child.

  • Emergency Contact

  • Emergency Contact Details for Child*
  • Emergency Contact Relationship to Child*
  • Relationship to Child (Old)

  • Withdraw Consent to contact School, Medical Professional, Teacher or Other Professionals

  • I do not consent to contacting the schools or professionals in Sections D and E.

    I understand that withdrawing consent means that my allied health professional will not be able to contact the appropriate persons for relevant information or work with them as part of a multidisciplinary care team.

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