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Tokyo Hotel Express Terms and Conditions
19/04/2025

General Provision
a.Tokyo Hotel Express(hereafter “ We” ) is a forwarder utilising other delivery operators to deliver customers' luggage.
b.We can other businesses companies with the business at the previous clause
We can deliver luggage aligned with these terms and conditions(hereafter T&C). If some issues have not been addressed on T&C, we do align with general laws and acts
We can accept delivery orders till noon one day before the pick-up day
We can accept delivery orders in order of application
We do deliver the luggage on the same day of pick-up
a.When we accept the orders, we request the contents of the item in the luggage
b.If items in the luggage are too fragile, we can refuse delivery
c.We can deliver only suitcases and boxes less than
30kgs.
d.We can check the items in the luggage when needed
We can cancel the delivery for the following reasons
a.If the order is not aligned with T&C
b.If customers did not notify us of the items in the luggage mentioned in the column in the previous clause.
c.If we can not manage the other delivery operator to deliver your luggage on our behalf of
d.If the customer orders the delivery with special care and instruction
e.If the delivery was about the social rule and legal requirement
f.Climate disaster or else happened when delivery.
The customer should make an invoice or slip if we request the following information
a.. Items and their weight and numbers in the luggage, and
b. The delivery address, name of the facility and telephone number of them
c. Name of shipper and receiver( Namely, name of the booking list)
d. Price of item if it is too expensive
e.Any other data or name if needed
We appoint “ expensive items as follows
a.Bank notes, stamps, stock, bonds, securities, gold, silver, platinum, iridium, tungsten, other rare metals, diamond, ruby, beryl, amber, pearl, other jewellery stones, ivory, tortoiseshell, coral and other products.
b. works in art and antiques
items more than 20,000 JPY per kilogram
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Packing
a.Client should pack the luggage durable case for delivery, fit to the weight, character, volume, and length of the luggage delivery.
b.Client should follow the request from us for packing if needed
c.We accept the delivery of the unpacked luggage if that luggage does not seem to damage other luggage and the client accepts the possibility of damage to it
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We do not accept delivery of the animal or raw material
We do not accept to delivery of something explosive
We do deliver clients' luggage by other delivery operators unless otherwise that delivery is good for the client
We are responsible for loading and unloading
We pick up the client's luggage at Haneda Airport Arrival Exit and deliver it to the front desk of the hotel the client has appointed
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a.We do deliver the luggage when the fee and charge are paid in advance
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a.We would notify the client if hotels refuse to pick up the luggage and ask for reconfirmation and amendment
b.We would discard the luggage that was neither amended nor left
Unacceptable to receive if the client did not announce
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We sell the unattended luggage mentioned in clause 20 without notifying the client
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a.We can accept the order from the client for stopping the delivery, returning and forwarding
b.If we accept the returning and forwarding order from the client, the client should pay the fee and charges needed for it in advance
We would not accept the order mentioned in clause 25 if we consider any disruption to complete it.
We would ask for the order from the client if the following issues had happened
a. The luggage had severe damage or was lost
b. We can not deliver due to the delivery disruption on the way
We do charge the client if we find something exposive or else in the luggage and have to pay for discarding.
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The charge and fee for delivery is 7000 JPY per luggage unless otherwise We do offer a special one
The client should pay the fee and charge in advance before we pick up the luggage
We would charge the client for the delay if we could not deliver the luggage because of the fault of client
a.We may refund if the luggage is lost or damaged by a disaster
b.We would not refund if the luggage were lost or
damaged due to the nature of the luggage
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We would charge the client if the delivery is stopped by the client
Our responsibility starts when we pick up the luggage
We would compensate for the loss and damage of the luggage till we deliver to the hotels
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We charge the client if we have damages that need compensation due to the lack of announcement from the client regarding the delivery
We would not compensate to client with the following troubles
a.The rat and insect damaged the luggage
b.Fire, lasting, rotten, derived from luggage
c.Riots and thefts
d.Fire
e.Earthquake, tsunami, landslide
g.Suspension and foreclosure by the authority
We would not compensate for the damage or else of expensive items
We would not compensate for the damage or loss of the luggage once the hotels receive the luggage
a.We may compensate the client at the value of the item up to 50,000 JPY in Tokyo, Japan, if the incident occurred at our Tokyo Hotel Express
b. We may compensate for the delay by the value of the fee charged for delivery
We would compensate up to 50,000 JPY if we damage it intentionally
We lose our responsibility for compensation if it has been 6 hrs since the delivery time or the item is damaged
We would take ownership of the item damaged or lost once we compensate
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If the client’s flight is delayed, we can wait up to 3 hours without any additional charge after the client's designated time to drop off
If the client’s delay is more than 3 hours from the designated drop-off time, we will cancel the order without any notice.
We can refund if the delay is caused by the airline, up to 50% of our fee charges