Perennial Hill, LLC Terms & Policies:
Presently, we do not ship chicks, so all chicks must be picked up at a meetup (free) or delivered for a fee (Greater Portland Metro to Oregon North Coast). We have a 6 chick minimum per order. Orders must be finalized at least 35 days prior to the requested pick-up/delivery date.
To start an order, choose a meetup/delivery date from the available dates listed on our website, then submit this Order Request Form. Available dates are not guaranteed until we confirm and your invoice is timely paid. We will follow up (usually within 24 hrs) with any questions/delivery quote and a digital invoice via Square to be paid online (Credit/Debit, Apple Pay, Google Pay, Cash App, and Bank/ACH accepted). Your invoice must be paid within 48 hrs of receipt to reserve a pick-up/delivery date.
We incubate extra eggs for every order and aim to provide extra chicks, however, sometimes nature has other ideas. If enough chicks do not hatch to meet your order, we will give you the opportunity to choose substitutions, reschedule your hatch, receive a refund for the missing part of the order, or cancel your order and receive a full refund. In the event unforeseen circumstances occur and we are forced to cancel your order, we will provide a full refund.
Please be certain of your order before submitting this Order Request Form. You may cancel your order 60 days or more prior to your meetup/delivery date for a full refund less a $20.00 admin fee. You may cancel your order 60 - 7 days prior to your meetup/delivery date for a 50% refund of the cost of the poultry and 100% refund of the delivery fee (if applicable). If you choose to cancel your order within 6 days of your meetup/delivery date, or you fail to pickup or you refuse delivery of your chicks, you will forfeit 100% of the cost of your order.
We do not vaccinate chicks on our farm. If you are planning to vaccinate your chicks yourself, please let us know in the Notes on the Order Request Form, and we will schedule your pickup/delivery date on the actual hatch date so that your chicks will be less than a day old when you receive them.
Our goal is to provide you with happy healthy chicks that match your order with no surprise substitutions. You acknowledge that buying live poultry has inherent risk, and successfully raising chicks to adulthood is a buyer's risk. Sometimes things go wrong without a determinable reason even when appropriate care is provided. Under no circumstances shall our liability, on claims of any kind, exceed the total price paid for poultry.