Terms + Conditions and Policies

By submitting the custom order request form, you acknowledge and agree to the following policies:

To reserve your booking, a $30 non-refundable booking fee is required. This fee reserves your spot on my calendar. Payment is due within 24 hours of notification that you obtained a custom embroidery. The $30 fee will go towards the total of your embroidery cost.

Once booked, a spot cannot be canceled or refunded.

After notification that you obtained a spot on my schedule, you are responsible for paying the $30 deposit within 24 hours and sending the garment to me at least 30 days in advance of the date you need it returned. Failure to send the garment within this timeframe may result in forfeiture of your booking spot and deposit. Full payment must be received prior to the item being shipped back to you.

It is your responsibility to send your item for stitching to me no less than 30 days in advance of the date you need the item back in hand. If you do not send the garment at least 30 days in advance, and rescheduling is not a possibility, you will forfeit your custom spot and deposit.

Due to the custom nature of the items, no returns or exchanges will be made.

I will reach out to you in advance of the date you need your outfit to discuss design ideas. Once we have talked, a design will be sketched out and sent to you for approval. I will make small edits to the design after the initial sketch is sent to you, but beyond the first round of edits, an additional fee will occur. 

All items will be sent through USPS Ground Advantage unless you request otherwise. Shipping will be factored into the price of your embroidery, and is usually between $10-15. Fees for any alternate shipping method may apply. *All shipments are insured for the total cost of the embroidery, should there be any damage to the package or loss of the package by mail carriers.*

As previously stated, all shipments are insured for the total amount of the embroidery fee. If you would like to purchase additional insurance for your package, please let me know in advance of shipping the item to you. **Should the package become damaged or lost at any point in the shipping process once it leaves my possession, Stitched by Kendall is not responsible, therefore no refund or replacement will be made beyond what the shipping carrier refunds to me through insurance** Every effort will be made to protect your item during shipping. If your item is damaged or lost, I will work with you to process an insurance claim with the carrier.

Once your item is complete, you will be notified of the outstanding balance. The remaining balance must be paid within 7 days of notification of the balance. If payment is not received within 7 days, a holding fee of 10% of the total amount of the embroidery will be added. An additional 10% will be added for each week the balance remains unpaid. Items will not be shipped or released until full payment (including any holding fees) has been paid. If an order remains unpaid for 30 days, the order will be considered abandoned. In this case, Stitched by Kendall reserves the right to retain the completed embroidery work, including any garment that it was stitched on, and the client will forfeit their deposit, unless the full balance and any applicable holding fees are paid. Failure to respond to communication regarding payment does not pause the payment timeline outlined above.