• Please select one of the following options*

  • ALSG Submit a Complaint

    We are sorry that you feel you have had an experience which has led you to completing this complaints form. Please provide us with as much information about your complaint so we can investigate it as thoroughly as possible.

  • ALSG Request for a review of a complaint

    We are sorry you are not satisfied with the outcome of the investigation into your complaint. Please provide the information below if you would like to take your complaint to the next stage (Review).

  • ALSG Request for an appeal

    We are sorry you are not satisfied with the outcome of the investigation and review of your complaint by independent parties. This is the final stage and the final arbiter of the complaint is ALSG’s Trustee Board whose decision is final.
  • Your role on the course (if applicable)
  • Declarations I am happy for ALSG to share information disclosed within this form or other subsequent information in relation to the complaint, with those involved in the matter. Details of complaints received from a course in which ALSG partners or collaborates, will be shared with both or all organisations. I have read and understood this statement and agree to the sharing of information.*

  • Thank you for completing this request to review your complaint. The Reviewing Officer will be in touch in the next five working days outlining the steps to the review.

  • Thank you for completing this appeal request. The board of trustees will review the appeal and all the documentation in relation to the complaint. A full and final decision will be sent to you in writing within 28 days if practicable.

  • Should be Empty: