Lilyfield Client Rights
It is the policy of Lilyfield, Inc. to provide all clients with the following rights:
1.To access Lilyfield's services during our office hours of 8:30 a.m.-5 p.m. Monday-Friday. Evening appointments are available by appointment only.
2. To be treated with dignity and respect.
3. To receive services in a non-discriminatory manner.
4. To be free to express and practice spiritual and religious beliefs.
5. To be informed of Lilyfield's policies and procedures which relate to them and/or their child's care and any changes made to these policies and procedures.
6. To receive consistent enforcement of program rules and expectations.
7. To experience an environment free of neglect or abuse of any nature, including but not limited to sexual, physical, or verbal.
8.To receive services in a manner that is non-coercive and that protects the person's right to self- determination.
9. To have personal information protected from unauthorized disclosure without their written consent to release their information except as required by law to protect a child or someone else from physical danger, abuse or neglect, to respond to a legal subpoena, or to report evidence related to criminal behavior.
10. To expect phone calls and other correspondence, such as letters or e-mails, to be returned in a timely
11. To have access to appropriate support services for themselves and/or their child.
12. To have the correct contact information for the agency and the primary worker assigned to them.
13. To file a grievance and be informed of the process for filing a grievance.
14. To be provided with prompt, competent, and appropriate treatment and to allow other individuals of the client's choice to participate in the treatment.
15. To receive services that are respectful of, and responsive to, cultural and linguistic differences.
16. To receive accommodations, as appropriate, related to the visual, auditory, motor abilities, or written and oral communication needs of the client asnecessary.
17. To refuse any service, treatment, or medication unless mandated by law or court order; and
18. To be informed of the consequences of such refusal, which can include discharge