Tickets

Tickets Infotree
Requester Name*
Example: Jonathan Munoz
Requester Email*
Example: jonathanx.david.munoz.lopez@intel.com
Date*

MonthDayYear
Priority*

Priority	Description	Examples
High (Critical)	Problems that directly affect the main operation.	- Total system or server failure. - Sensitive data leakage. - Errors in critical processes (billing, payments, etc.).
Medium (Important)	Situations that affect the operation but have quick solutions.	- Important functions not operating correctly. - Delays in important reports. - Incidents affecting a small group of users.
Low (Non-Critical)	Requests that do not affect the main operation or interrupt critical activities.	- Create sites or forms. - Content updates. - Issues with secondary functions.

Ticket Subject*
Description about the Ticket*
Ticket Categories*

Category	SLA - Resolution Time
Long Report	Document more than 300 lines (15 days)
Medium Report	Document with 300 lines (7 days)
Short Report	Document less than 300 lines (3 days)
Form	1 week (In 3 days meeting for Feedback)
Short App	15 days (In 7 days meeting for Feedback)
Medium App	30 days (In 15 days meeting for Feedback)
Long App	60 days (In 30 days meeting for Feedback)
Web Page	120 days (In 60 days meeting for Feedback)
Other	180 days depending on the request

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