US & Canada Wholesale Sign-Up

If you have a request for a product replacement or a credit, please fill out the form so we can start the process. Your sales rep will be in touch once everything is finalized.

Note: If claiming damages, please take a picture of the damage to the carton and the shipping label. Also, include a photo of the product damage.

IMPORTANT: If you need to RETURN item(s), please contact your sales rep directly for approval and an Return Authorization Number. Do not fill out this form or return products without approval. Thank you!
My sales rep is:*
My store is based in:*

CanadaUnited States
Your Name*
Account Number*
Shown on your invoice or statement
Business Name*
Contact Number*

Area CodePhone Number
E-mail*
Where should we send credit details or inquiries
Can I fill out one form for multiple products?

Yes, as long as all item codes require the same ACTION - ship OR credit.

When do I need to fill out a separate form?
- Product that needs to be shipped to multiple addresses
- Requests requiring a credit AND shipping
- Note: Replacements are shipped at the sales reps discretion. If there are any issues, you'll be notified.
What ACTION do you want Outset to take?*

Ship replacement of the product(s) on my next orderShip replacement of the product(s) immediatelyShip replacement directly to the CUSTOMERCredit my account for the product(s)Other
SKIP this step if you only have ONE SHIPPING address on file with us.

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Customer Address:

Street Address

Street Address Line 2 or apartment/suite #

CityState / Province

Postal / Zip Code
What product(s) is the request for?

BooksCraftsGamesToysPuzzles
How many Books claims are you making today?
You can make up to three claims on one form.
How many Crafts claims are you making today?
How many Games claims are you making today?
How many Toys claims are you making today?
How many Puzzles claims are you making today?

Submit
Optional comments, questions, or further explanation.
Please verify that you are human*
Should be Empty:

Can I fill out one form for multiple products?

When do I need to fill out a separate form?