Our goal is to provide quality care in a timely manner. In order to do so, we have had to implement an appointment cancelation policy.
Appointments are in high demand, and your early cancelation will give another person the opportunity to access timely care. This policy allows us to better utilize available appointments for our clients.
At the time of booking your appointment you will be asked to pay a $75 deposit towards your treatment/s.
Time has specifically been reserved for your appointment. If you need to cancel or reschedule your appointment you must call at least 48 hours prior to your appointment and your deposit will be transferred to a future appointment. However, providing less than 48 hours notice will forfeit your deposit.
Tattoo deposits are non-refundable. If you cancel your tattoo appointment, you will be given the option to credit your account and use your deposit toward a different service but you will not be eligible to receive a refund.
Obsidian Brow Studio policies regarding refunds of deposits states that deposits are final, as determining eligibility and discussion of contraindications are always performed before scheduling. If you are concerned that you may have contraindications relating to health concerns, medications, or previous tattooing, we recommend scheduling an over the phone or in person consultation. Deposits are transferrable to new dates once placed, if you need to reschedule for any reason, so long as it is no less than 72 hours of your appointment time. Please read the contraindications list below:
•Under 18 years
•Pregnant or Breastfeeding
•Allergies to topical anaesthetics
•Botox treatments to the forehead in the last two weeks
•Keratosis, facial psoriasis or eczema near the treated area (rashes, acne, sunburn, etc.)
•If you have a transmittable blood disease such as HIV or hepatitis
•Accutane in the past year
•Tendency towards keloid skin
•Seborrheic dermatitis
•Viral infections and/ or diseases
•Chemical peel within the last few weeks
•Medications, treatments, or illness that compromises the immune system
•Diabetes, Chemotherapy and any other Medical conditions consult your doctor (must provide doctor's note)
•Use of topical retinoids/exfoliants within one week of treatment
•Use of medication blood thinners
•OTC pain relief (Tylenol, ibuprofen) within 48 hours of treatment
•Supplements that thin blood (ex, fish oil) within 48 hours of treatment
If you arrive more than 15 minutes late for your appointment, you will be required to reschedule your appointment and your deposit will be forfeited.
All no-shows will forfeit the deposit and will be charged 50% of the remaining balance of the service to the credit card placed on file.
We are happy to discuss any questions regarding this cancelation policy.
"By signing below, I hereby acknowledge that I have completely read and fully understand the above Cancelation Policy. I agree to pay the cancelation fee in the event of a missed appointment."