Technical Support Request

  • Technical Support Request Submission

    Rev 1 (applicable 1 December 2024)
  • Format: (000) 000-0000.
  • Format: (000) 000-0000.

  • Maintenance and Repairs

    Upload the latest maintenance/service log for evaluation and recording of repairs.

    Based on the information provided, we will evaluate your submission and revert with feedback on a resolution for your consideration.

    Please ensure that a diligent submission is submitted whilst considering safety precautions not to inflict injury or damage the dryer.

  • Select Maintenance Logbook or Service Record
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  • Additional Section - Electrical

    To be performed by the responsible operator or maintenance technician using the correct equipment and calibration testers

  • Electrical Supply Diagnostics

    Measurements of the following components are required for accurate assesment;

  • Voltage Monitor Status
  • Phase Lights and Status
  • UPS Indication Lights and Status
  • UPS Indication Lights and Status

  • Additional Section - LPG Conversion

    To be performed by the responsible operator or maintenance technician using the correct equipment and calibration testers

  • Burner Start-Up Cycle Diagnostics

    During start-up, the LED signal will flash according to the following table;

    When operating normally, the various operating statuses can be seen on the control box's LED (reset button) indicated in the form of a colour code.

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  • Burner Operating Fault Diagnostics

    The control box features a diagnostics function through which any causes of malfunctioning are easily identified (indicator: RED LED).

    To use this function, you must wait at least 10 seconds once it has entered the safety condition (lockout), and then press the reset button.

    The control box generates a sequence of pulses (1 second apart), which is repeated at constant 3-second intervals.

    Once you have seen how many times the light blinks and identified the possible cause, the system must be reset by holding the button down for 1 - 3 seconds.

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