Client and Veterinary Relationship Guidelines
A Veterinary Client Patient Relationship (VCPR) is required for our veterinarians to order lab work, prescribe or refill medications and provide advice on a patient’s health status or care. In veterinary medicine, a strong Client-Patient-Veterinarian Relationship (CPVR) is crucial. It's founded on mutual trust, open communication, and shared decision-making between the veterinarian, the client, and the animal patient. To maintain VCPR, a patient must be seen at least every 12 months by our veterinarian(s) for a wellness visit.
· Our team is dedicated to providing gold-standard recommendations for your pet's care, along with the necessary education to empower you in making informed decisions.
· We understand that every pet and family is unique. We encourage open communication regarding your family's values, treatment capabilities, and financial limitations. This open dialogue allows us to tailor our recommendations to best suit your pet's needs and your family's circumstances.
· So that we may review your pet’s medical history and provide them with the best care possible we ask that you schedule an appointment for each pet you wish to discuss with the veterinarian. This allows our clinic to run on time for other appointments and the doctor’s to accurately and completely document the pet’s visit.
Open and respectful communication is a keystone to providing exceptional care for your pet. Our promise to you, our team will communicate your pet’s condition, recommendations, lab results, prognosis and diagnosis in a timely, clear, respectful and professional manner. While we understand many visits to the vet are stressful, we ask that interactions with our staff remain professional and non-threatening.
Trust is equally important to our ability to care for your pet. If at any time you have a concern or feel the trust between County Line and yourself has been damaged, we ask that you notify the Veterinarian or Practice Manager so we may address the concern. At no time is a second opinion or referral considered a breech of trust; we desire to work with other veterinary professionals for the best care of your pet.
To keep costs as low as possible for our clients, we keep the most used medications in stock. Some medications are deemed special order and therefore require more time to complete a refill. We request you give us 5 to 7 business days to refill any medication in case it must be special ordered. Occasionally we will recommend ordering chronic medications via our online pharmacy if it is less expensive for you long term.
Keeping clients updated about their pet’s vaccine and lab work due dates is important to us, to do this we use our app and automated text messaging through a third-party Vet2Pet. If you do not wish to have access to the app and text messaging, please let our receptionist know and we can remove access via our portal. If you are interested in the app, you may find it on the app store.
We have Wellness Plans! This allows our clients to spread out the cost of their pet’s wellness needs over 12 months. Please let a technician know if you are interested and they can provide more information.
You are entitled to a complete and thorough copy of your pet’s medical records at any time, including transferring them to a third party for adoption of new pets, housing verification, or scheduling of boarding, daycare, training, or veterinary specialist appointments. Medical records will be transferred by your request within seven business days. Record transfers may only be made by the listed agent(s) on the account. Upon termination of the VCPR, we will transfer your pets’ records to the email on file.