
We have been referred your matter from {whereIs} , and enclose a copy of the claim form provided to us to assist you in recovery of your costs arising from the accident referred to in the form.
Our first step will be is to contact the at-fault party (or their insurer) seeking admission of liability. This step is free to you irrespective of whether the insurer/at-fault party admit fault or not.
Once the insurer for the at-fault party admits fault on behalf of their insured, your repairer will be notified so they can commence repairs to your vehicle (if they have not done so already) at no cost to you. *
In most cases the at-fault driver will have insurance, and we will claim on that rather than making a claim on your insurer. We only recommend you claim on your insurer if you are at-fault, or the at-fault driver is uninsured. We will negotiate a settlement of your claim with the at fault-party, their insurer or their lawyers.
ACS will not require you to make any out-of-pocket payments for using our services. After we collect your settlement monies, we pay your service providers such as your repairer, assessor and rental company and they will pay us for our services. You are not liable to pay for our services.
If the offer of settlement by the at-fault parties’ insurer is unsatisfactory and the insurer admits fault in writing on behalf of the at-fault party and you instruct FLD Legal to take legal action in your name, then this fee is waived.
* Exceptions apply, see Terms of Engagement
If FLD Legal are required to issue proceedings on your behalf against the at-fault driver, and the at-fault party’s insurer has admitted fault, you will be completely indemnified (covered) by FLD Legal office for the following:
- Legal costs incurred by FLD.
- Legal costs incurred by the other side.
- Cost of the hire vehicle.
- Cost of repairs; and
- Any other cost arising from actions taken by FLD to collect the debt on your behalf.
Please note FLD Legal will not commence legal action before communicating with you.
For further details about/this process, the authority you give us to act on your behalf and for settlement instructions, please see our Terms of Engagement.
We ask that you carefully read both our Authority to Act and the Form 4A and if you are satisfied sign and return them to us. By signing these documents, you acknowledge you have understood the nature of these documents.
If you need a further explanation before signing anything, please call our office to discuss.
Yours sincerely,
Upeka Hewagama