Client Payment Policy

This Payment Policy outlines the terms and conditions for payment of cleaning services provided by Eboni's Elite Cleaning LLC . By booking a service, the Client agrees to these terms.

Payment Policy for Residental, and Air Bnb 

1. Payment Methods

We accept the following payment methods:
• Cash
• Electronic Transfer ([e.g., Zelle, Venmo, etc.])

2. Payment Schedule
• One-Time Services: Payment is due in full at the time of service or immediately upon completion.
• Recurring Services: Payments for weekly, bi-weekly, or monthly services are due on the day of service or as agreed upon in advance.

3. Deposit Requirements
• A non-refundable deposit of $25 is required to secure all appointments. This amount will be applied to the total service cost.

4. Late Payments
• Payments not received within 24 hours after the service date will incur a late fee of $10.
• If payment is not received within 24 hours, services will be suspended until the balance is paid in full.

5. Cancellation and Rescheduling Policy
• Cancellation: Cancellations must be made at least 48 hours in advance. Cancellations within less than 48 hours will result in a charge of 50% of service cost.
• Rescheduling: Clients may reschedule with at least 24 hour notice at no additional cost.

6. Refund Policy
• All payments are final. Refunds will not be issued for completed services unless a significant issue is brought to our attention within 24 hours of service completion.

7. Outstanding Balances
• Services will not be provided for clients with outstanding balances.

8. Disputed Charges
• Any disputed charges must be submitted in writing within 24 hours of the service date.

Payment Policy for Commercial Clients

1. Payment Terms:
• Payment is due within 30 days of the invoice date unless otherwise agreed upon in writing.
• Late payments may be subject to a 5% late fee or interest per month until the balance is paid in full.

2. Accepted Payment Methods:
• Payments can be made via credit card, bank transfer, check.

3. Deposits and Upfront Payments:
• A deposit of 20% is required for first-time clients 
• Recurring clients may be billed monthly, with no upfront payment required after the first service.

4. Cancellation Policy:
• Cancellations must be made at least 48 hours in advance.
• Same-day cancellations may incur a fee of 20% of the service cost.

5. Dispute Resolution:
• Any disputes regarding services or invoices must be reported within 7 days of receipt.

6. Non-Payment:
• Accounts past due by 30 days may be sent to collections, and services may be suspended until payment is received.

7. Custom Contracts:
• For large-scale or ongoing contracts, specific payment schedules can be discussed and outlined in the service agreement.