This agreement outlines the terms and conditions of the cleaning services provided by Eboni's Elite Cleaning LLC to the client (“Client”) and ensures transparency and mutual understanding.
1. Scope of Services
• Services to be provided will be outlined in the service quote or proposal.
• Additional services not listed in the agreement may be requested and will be billed separately.
2. Service Schedule
• Cleaning will occur on [specific days/times] as agreed.
• Any changes to the schedule must be requested at least 48 hours in advance.
3. Access to Property
• Client agrees to provide necessary access to the property during the agreed-upon service times (e.g., keys, alarm codes).
• Eboni's Elite Cleaning LLC is not responsible for missed cleanings due to lack of access.
4. Payment Terms
• Payments are due upon completion of service
• Late payments will incur a $25 charge if payment is not received by COB on the day the service was completed
• Accepted payment methods: Cash, Certified Check, PayPal, Venmo, Cash App
5. Cancellations and Rescheduling
• Cancellations or rescheduling requests must be made at least 48 hours before the scheduled service.
• Same-day cancellations may incur a fee of 50% of the service cost.
6. Client Responsibilities
• The client is responsible for securing fragile, valuable, or sensitive items prior to cleaning.
• Areas with hazardous conditions (e.g., mold, biohazards) must be disclosed prior to service, including any pets in the home. All pets must be secured before service can begin.
7. Satisfaction Guarantee
• If the client is not satisfied with the service, they must notify Eboni's Elite Cleaning within 24 hours for a resolution or re-clean.
8. Liability
• Eboni's Elite Cleaning LLC carries liability insurance to cover accidental damage or injury caused by its employees.
• The client agrees to report damages within 24 hours of service completion.
9. Termination of Agreement
• Either party may terminate this agreement with a written notice of 7 days.
• Any outstanding balances must be paid before termination is finalized.
10. Confidentiality
• All client information will remain confidential and will not be shared without prior consent.
11. Force Majeure
• Eboni's Elite Cleaning LLC will not be held liable for missed cleanings due to events beyond its control (e.g., extreme weather, emergencies).