1. Purpose of the Policy
This policy is designed to outline the scope of services, ensure transparency, and establish mutual consent before initiating cleaning services.
2. Client Agreement
The client agrees to:
• Provide access to the property during scheduled cleaning times.
• Communicate special instructions, expectations, or restrictions before services begin.
• Ensure that the space is safe for the cleaning team (e.g., no hazardous materials, aggressive pets, etc.).
3. Scope of Services
The cleaning service provider will:
• Perform the agreed-upon cleaning tasks as outlined in the service agreement or checklist.
• Use approved cleaning products unless otherwise specified by the client.
• Notify the client of any damages or pre-existing conditions during the cleaning process.
4. Health and Safety
The cleaning provider reserves the right to refuse service if:
• Conditions are deemed hazardous (e.g., excessive clutter, biohazards).
• Proper ventilation or safety measures are unavailable.
Clients must disclose any potential health risks, such as mold, pests, or harmful substances.
5. Privacy and Confidentiality
• The cleaning team will respect the client’s privacy and confidentiality.
• Personal items will not be tampered with or accessed unless necessary for cleaning.
• Any sensitive information shared will remain confidential.
6. Damages and Liability
• The provider is insured for accidental damages