Victorious Festival is committed to being an inclusive event, welcoming Deaf, disabled, and neurodivergent festivalgoers, crew, and performers. To ensure an accessible experience for everyone, we ask all traders to prioritize accessibility at their stalls and venues.
We work closely with Attitude is Everything to assess and improve accessibility standards across the festival, including the markets and bars. Remember, not all disabilities are visible.
Here’s a summary of key guidelines to follow:
Step-Free Access
- Ensure your stall provides step-free access wherever possible.
- If your structure has a raised level, include a ramped entrance and exit.
Entrances and Access Routes
- Keep entrances clear, with a minimum width of 1.2m for wheelchair users.
- Avoid placing unnecessary barriers (e.g., A-boards or displays) in access routes.
- Queue systems must be at least 1.2m wide.
Ramps
- Ramps must have a minimum gradient of 1:12, solid handrails, and kickboards along
the edges.
- Use non-slip, textured surfaces like roof felt.
Flooring
- Avoid raised flooring where possible. If necessary, ensure ramped access with a
minimum width of 1.2m.
- Flooring must be flat, non-slip, and free of trip hazards.
Counters
- Counters should ideally include a lowered section (below 850mm) for wheelchair
users, with a recessed area underneath for ease of access.
- If this isn’t possible, staff should accommodate by taking orders directly in front of
the counter.
Seating Areas
- Ensure routes around seating areas are accessible and leave space for wheelchair
users at tables.
Large Print Price Lists
- Provide laminated price lists in easy-to-read formats (Arial, 18pt font, black text on
white background).
- Picture-based menus are also encouraged.
Be Friendly and Inclusive
- Train your team to assist all customers with patience and kindness. Patience,
kindness and offering extra help will make all the difference to some customers.
- Most disabilities are not visible—be proactive in offering help.
- Display a sign explaining how customers can request additional assistance.
Together, we can ensure Victorious Festival is a welcoming and inclusive experience for all.