Terms and Conditions of Hire
DEFINITIONS
a) ReNu Medical Aesthetics Clinic Limited; The equipment on hire is hereinafter referred to as the “Owner” and this expression includes its successors.
b) The “Hirer” is the person taking the owners equipment on hire and this expression includes his successors or personal representatives.
c) “Equipment” shall include
1. Flex MD Base Unit
2. Flexible LED Array
3. Flex MD Controller
4. RJ11 Cable (2m)
5. Power Supply (with 1.5m lead + UK adaptor
6. Client Goggles and Goggle Case
7. Pillow
8. Travel Carry Bag
9. User Guide
10. Protocol Chart
11. Client Treatment Record Leaflet.
12. Cardboard Box
d) “Hire Rate” shall be the rate of the hire for the equipment as provided on the Dermalux MD @ Home Rental Order form and is subject to the provisions of these terms and conditions of hire.
e) "Commencement of hire" start at time of collection. Responsibility for loss or damage to the equipment is accepted by the Hirer from the time the equipment is collected until it’s return to the Owner and the Owner has subsequently fully inspected said equipment to their satisfaction.
1. RESPONSIBILITY FOR HIRE
- The person placing the order is responsible for the safekeeping and condition of the equipment from point of hire until point of return.
- Equipment shall not be transported by the Hirer except if directly being returned to the Owner at the beginning or end of the agreed hire period.
- Equipment must be returned in the same condition as it is received.
- If the Equipment is not returned as a result of loss / misplacement / theft, the hirer is responsible for its replacement at the retail value.
2. OWNERS OBLIGATION:
a) The Owner shall ensure that at the commencement of the hire the equipment shall be of sound construction and in good working order.
3. EQUIPMENT ISSUES; HIRERS LIABILITY FOR LOSS OR DAMAGE:
- The Hirer should inspect and test equipment within 2 hours of receiving it. In the event of an issue you should contact ReNu Medical Aesthetics Clinic or make contact through our website immediately.
- The Hirer accepts full responsibility to the owner for loss or damage to or destruction of the equipment suffered during the period of hire from whatever cause the same may arise and is fully responsible to the owner for the safekeeping of the equipment and its return in equal order to the owner at the end of the hire.
- The Hirer accepts all liability and responsibility in respect of and shall completely indemnify the owner against all third party claims and losses howsoever arising in respect of damage to, or loss, or destruction of any property or in respect of the personal injury, or death of anybody in any way caused by or relating to the equipment or its use.
- The Owner shall not be liable to the hirer in respect of any damage to, or loss, or destruction of the property of the hirer, nor in respect of the personal injury, or death of the Hirer, or his employees or contractors, or other persons in any way caused by or relating to the equipment or its use howsoever such damage, loss, destruction, injury, or death shall be caused.
- In some cases, Liquid / Shock Detection labels are used to detect equipment mistreatment / misuse. Trigger or activation of these labels will incur a £120 diagnosis charge, so it is important to treat equipment carefully and avoid having drinks or liquids placed near the equipment during use or storage.
- If you believe you have caused damage to any of the equipment during the process of hire, you should contact us immediately within business hours as this will allow us to perform an efficient fault diagnosis upon return resulting in a quicker return process for you.
4. RENTAL TERMS
- Bookings are still subject to standard Terms & Conditions and stock availability.
- Bookings for hire can be made via ReNu Medical Aesthetics online order form system.
- Bookings must be placed online and paid for in full - including the refundable deposit
- Any allowance for an early pickup or late drop off beyond this hire period is authorised at the discretion of ReNu Medical Aesthetics Clinic Ltd. personnel.
- We reserve the right to allow extended hire periods at no extra charge where we see fit, we also reserve the right to book equipment with your knowledge to be due back at a certain time on the day of return.
- Any hire which is not returned by the agreed time will incur extra hire charges per day of the daily hire amount for each/every item(s) not returned.
5. PAYMENT:
a) The Hirer must make payment in full via Credit Card / Debit using the on-line order form. The card holder must be present on collection, before equipment can be released.
b) The Hirer shall pay the Owner forthwith for all repairs and replacements to the equipment, except for repairs and replacements due to wear and tear.
6. SECURITY DEPOSIT:
We require a security deposit for standard hires.
In the case of loss or damage of equipment, loss or damage of accessories, extended or late hire, or any other charges that result as a responsibility of the hirer as part of this agreement, we will send you an invoice for addition charges which will be due and payable immediately.
7. CANCELLATIONS, CREDITS AND REFUNDS
- Full payment via our booking system is required to secure the reservation of equipment.
- If equipment requested is unavailable (and a suitable substitute cannot be provided) you will be contacted, and a refund to the full value of the booking with be made.
- Our Refund Policy is strictly based on the time a booking cancellation is made. If a booking is cancelled:
a. within 24 hours of the event date (or scheduled delivery date): no refund or credit will be issued.
b. providing 24 hours notice of the event date (or scheduled delivery date): a 100% credit voucher will be issued, strictly no refunds.
- Any booking requests cancelled with 24 hours notice of placing the booking request online may be entitled to a full refund or 100% credit, with the exception of booking requests that are placed within 1-3 days of the event date.
- If a booking is cancelled on the day as a result of the hirer not being able to satisfy Identification Requirements, no refund or credit voucher will be issued.
7. SUBLETTING:
The Hirer shall not sublet, charge, pledge or part with possession of or otherwise deal with the equipment.
8. USE OF THE DERLAMUX FLEX MD DEVICE:
a) Each individual user of the device is required to complete a DERMALUX LED LIGHT THERAPY CONSENT FORM prior to using the equipment and should discuss their circumstances with the ReNu doctor prior to use
b) The Hirer is responsible to ensure that the device is used on a structural, flat surface at all times, and unplugged from the power source when not in use.
c) All users must thoroughly cleanse their face or area to be treated prior to use with appropriate skincare products to ensure maximum impact of the treatment
d) Users must remove all jewellery in the head and next area prior to use
e) Users must wear the goggles provided at all times whilst using the device and should clean the goggles after use with an alcohol wipe. The goggles must be kept in their case whenever not in use.
f) The hirer warrants to the owner that no representations have been made to them concerning the equipment and in particular to the guaratee for any particular clinical outcome and that in entering into this contract the hirer does not rely on such representation and has satisfied themselves independently upon all such matters and; accordingly the hirer shall seek no relief in respect of any such representation and in particular shall not bring on proceedings for misrepresentation.
9. GENERAL:
a) Positive proof of identity, and home address must be produced before equipment is released collected.
b) It is advised that Hirer should check the compatibility of their own items to items hired from the Owner. The Owner accepts no responsibility for equipment that does not work in conjunction with that of the hirer.
c) All Hirer’s must be over the age of 18.
10. THE OWNER IS NOT RESPONSIBLE FOR CONSEQUENTIAL LOSS OR DAMAGE, NO MATTER HOW CAUSED.
11. IF ANY PART OF THESE TERMS ARE FOUND TO BE ILLEGAL OR INVALID UNDER THIS COUNTRIES LAWS, THE REMAINING PARTS WILL REMAIN VALID AND IN FULL FORCE
To confirm the hire of the Dermalux Flex, please fill out the above form and ACCEPT ALL TERMS AND CONDITIONS. Accepting the T&C's holds the hirer accountable for all stated.