Consent Company Lateness and Cancellation Policy
Our time is very valuable. To ensure that we can provide all of our clients with excellent service, we ask thatyou be on time to all of your appointments. Please arrive at least 5 to 10 minutes prior to your scheduled timeto ensure you receive your full appointment time.
In the event that you should be tardy, we ask that you be considerate and call to inform us of your situationso we may take necessary action or make special arrangements. Please be aware that if you are 15 minutes ormore late to your appointment, you will be voided. You will need to reschedule. NO EXCEPTIONS.
In the event that you need to cancel or reschedule your appointment, we asked that you notify us at least 48hours in advance of your scheduled appointment.
WE RESERVE THE RIGHT: to charge 30% of the scheduled service price when cancelling orrescheduling less than 24 hours prior to your appointment.
WE RESERVE THE RIGHT: to charge 50% of the scheduled service(s) on No-Shows.
** ALL CLIENTS MUST HAVE A CREDIT CARD ON FILE PRIOR TO BOOKING AN APPOINTMENT FOR ANY SERVICE TO GUARANTEE YOUR APPOINTMENT **
The satisfaction of our clients is our main priority. We offer prompt solutions to any problems or concernsthat may occur. We do not offer refunds, credits, or exchanges for products sold or services rendered.
If, for any reason, you feel dissatisfied with any of our services, please bring this to our attention.Weappreciate all feedback, negative or positive, from our clients to better serve you. As part of our service welike to provide follow-ups in-person for any questions or concerns.
I understand and acknowledge The Sweet Escape Spas policy regarding lateness and appointmentcancellations.