WOOOF customer satisfaction survey Feb 2025

How likely are you to recommend WOOOF to friends or family?*

1

2

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5

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8

9

10

1 is Unlikely, 10 is Highly likely
How would you rate your experience with WOOOF?

Above expectationsAs expectedNeeds improvement
How would you rate the quality of the grooming service at WOOOF?

Above expectationsAs expectedNeeds improvement
Which of WOOOF's brand values are important to you?

Natural productsAbove average staff wagesContinuous staff trainingCommitment to quality service and productsFocus on customer experienceCommitment to sustainability
Are there any new services that are of interest to you?

Walk-in services (nail clipping, teeth cleaning, fringe clip, express wash)Express WashHappy Puppy Club - introduction to groomingOther
Do you feel WOOOF is value for money?

Yes, WOOOF is value for moneyYes, but it is a stretch for meNo, too expensive for me
What are you preferred methods for making bookings

PhoneOnline formEmailSMSWeb chat (with a real person)Other
What do you feel we are doing well and where could we improve?
Are you happy to be contacted for a quick phone discussion about your feedback?

Yes
Your name
Your mobile number
Thanks for your feedback! If you are happy with WOOOF and are comfortable sharing this, writing a Google Review would be very helpful to our business - please come back to this page to submit this survey.
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