Terms and Conditions for Video and Photo Production Services
Contact Information
If you have any questions or do not find what you are looking for, please contact me via:
Email: nicole@nicolebenante.com
Phone: (631) 740-0686
Order Confirmation
All orders must be approved/confirmed at least 24 hours prior to the shoot date via email or text message.
Payment Terms
Payment is required upon confirmation of the shoot or service. For orders exceeding $1,000, a 50% non-refundable deposit is due at the time of confirmation, with the remaining balance due before final deliverables are sent. For all other orders, payment is due in full at the time of confirmation. The client will receive an invoice detailing the total price, including taxes, fees, and all services being provided. The total cost shown in the Shoot & Editing Request Form is for estimation purposes only. The final total cost may differ from the estimation if any extra fees or services not included in the shown package are provided. The final total cost and the services being provided, will be finalized in an invoice once confirmation for the shoot or service is accepted and approved.
Payments are subject to the following fees:
Sales tax: 8.87%
Service fee: 4%
If payment is made via Zelle, CashApp, or cash, the 4% service fee will be waived.
Any venue or location booking fees must be covered and scheduled by the client.
Deliverables and Turnaround Time
All final deliverables will be provided within 7-14 business days from the final shooting date or project start date, unless otherwise noted. Real estate shoots and real estate drone shoots will have a 24-hour turnaround time, with a potential extension to 48 hours if the property exceeds 2,500 square feet.
Late Fee and Travel Fee
Late Fee: If the client is more than 15 minutes late to a shoot, a $50 fee will be applied. If the client is more than 30 minutes late, the shoot will be treated as a cancellation (refer to the cancellation policy).
Travel Fee: For travel distances reaching or exceeding 50 miles from the contractor's location, a minimum $50 fee will be applied.
Cancellation Policy
To receive a full refund (service fees may apply) or reschedule a shoot, cancellations must be made at least 24 hours prior to the shoot date via email or text.
Cancellations made within 24 hours of the shoot date may not be eligible for refunds, including partial refunds or rescheduling.
These terms and conditions are designed to ensure clear communication and a smooth experience. If you have any additional concerns, feel free to reach out using the contact details provided.