NOTE: For TF stumps with abundant soft tissue, please either:

• Pre-compress the soft tissue with an elastic stocking to obtain homogeneous shape, OR
• Take a plaster cast and send the scan of the positive model (do not apply reductions on the positive model)

Note: Satisfaction warranty claims (for unsuitable products) must be placed within 60 days of the seller's invoice.

We need to be 100% sure that the liner not vertically stretched, or we might correct a non-existing issue and create more problems down the line.

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According to the info you filled in the Troubleshooting section, here are examples / recommendations of how to show us the issue.

✅  WE WILL MAKE CHANGES IF NEEDED,
ACCORDING TO YOUR INPUTS IN THE PREVIOUS MODULES

This module enables you to access the full liner configurator. Use it ONLY IF you want to provide extra details or ask for extra modifications, besides the ones you already described in the Warranty Claim module.

Starting a liner from scratch from a new scan can result in a quite different shape.

If you intend to keep the same socket, we strongly recommend modifying the already existing model. For that, select "Renewal order with modifications" instead of "Order stadring over from a new scan"

ERROR: For DualShore liners, Main and Secondary silicone should not be the same.

WARNING: Relax silicone should be used only for patients with VERY limited activity levels. By still choosing Relax silicone for a {activityLevel} patient like {patientName}, durability will be limited, and you can not place warranty requests in case of failure / breakage of the silicone body of Your® Liner.

We recommend choosing Active silicone instead.

WARNING: Dynamic silicone might make the donning and doffing harder. You indicated that {patientName} has {prehensionAbility} with his prehension abilities. Are you sure this is the right choice for him ?

Depending on the silicone type of the previous liner, we will apply the corresponding default thickness profile. You can have a look at our default thickness profiles by clicking here.

✅   Same as last liner

To activate this module, please go back to Page 1 and select "Different from last liner" for "Thicknesses".

✅   Same as last liner

To activate this module, please go back to Page 1 and select "Different from last liner" for "Thicknesses".

THIS DOES NOT MEAN THIS LINER WILL FIT IN THE PREVIOUS SOCKET. Indeed, when starting from a new scan, there is a bit of variability in how thicknesses are applied in the design process, and even with our best efforts, the thicknesses might be located slightly differently.

✅   Same thicknesses as last liner

As you requested on Page 1, we will re-apply the same thicknesses as the last liner. The Zones table below is still open so you can indicate where you want the main / secondary silicone to be applied.

✅   Same thicknesses as last liner

As you requested on Page 1, we will re-apply the same thicknesses as the last liner. The Zones table below is still open so you can indicate where you want the main / secondary silicone to be applied.

SAME THICKNESSES DOES NOT MEAN THIS LINER WILL FIT IN THE PREVIOUS SOCKET. Indeed, when starting from a new scan, there is a bit of variability in how thicknesses are applied in the design process, and even with our best efforts, the thicknesses might be located slightly differently.

✅   Same as last liner

An automated analysis of your inputs on Page 1 seem to indicate no modification of the existing 3D model is needed. 

If you think the existing 3D model should be modified, please go back to Page 1 and cross check your inputs to see if there could be better suited indications.

✅   No scan needed: Edit of existing 3D model

To activate this module, please go back to Page 1 and select "Order from new scan" instead of "Renewal order with modifcations".

✅   Same as last liner

To activate this module, please go back to Page 1 and select "Different from last liner" for "Knee Flexion".