• Telecalling Executives Application Form

    AHTU AVA PMU

  •  

      TeleCalling Executive

    The AHTU(Anti Human Trafficking Unit) PMU @ Women Safety Wing is being set up in collaboration with the Association for Voluntary Action (AVA). Established in 1979, Association for Voluntary Action (AVA) is committed to protecting the rights and dignity of vulnerable children across India. As a core member of the Just Rights for Children (JRC) Alliance, which is the country’s largest network of over 250 civil society organisations spanning 28 states and 434 districts, AVA plays a critical role in preventing and responding to crimes against children. These positions, while operating out of WSW premises, are fully funded by and on the roles of AVA, with no direct employment relationship with the Women Safety Wing.

    The AHTU PMU has provision for a small call centre. This call centre will contact various stakeholders and collect information and feedback periodically. The call centres shall also be responsible for the following activities:

    1.      Capturing data on Rescues, awareness and other activities held across the State by AHTU teams

    2.      Following up on status of filing of Compensation claims etc.

    3.     Creating support tickets for various support required by field teams engaged in Rescue of Child victims of Trafficking

    The call centre will be manned by Telecalling Executives with prior experience in outbound voice process:

    Criteria

    Requirement

    Number of Position

    1 (One)

    Qualification

    Any Graduate with not less than 2 years of experience in a domestic or international call centre, voice process.

    Age

    Should be less than 45 years as on date of application.

    Gender

    Any

    Experience

    Experience in Outbound Calling and filling of data in online form/ platform.

    Skill Sets

    1.      Call Centre Voice Process related skill sets, including call control, query management, probing, and other related etiquette.

    2.      Keyboard Proficiency- 40WPM 100% accuracy on laptop.

    3.      Basics Computer Proficiency:

    a.      Printing

    b.      File Management

    c.      Excel Basics

    d.      PPT Basics

    Languages

    Should be fluent in Telugu. Knowledge of Hindi is preferred.

    Work Location

    The position will be working out of Women Safety Wing, Lakdi Ka Pul, Hyderabad.

    Compensation

    The gross remuneration shall be up to ₹25 thousand per month, commensurate to experience.

    Initial Tenure

    The tenure of the engagement is co-terminus with the project. The initial employment will be for 1 year. Annual performance appraisals will determine continuity of service, year on year.

    Application Fee

    No application fee will apply.

    Application Process

    All applications will be accepted online ONLY. Link to application form will be available under careers section of https://womensafetywing.telangana.gov.in/

    Selection Process

    Online Application -> Application Scrutiny -> Technical Assessments -> Personal Interview -> Reference Check -> Offer -> Joining -> Detailed background verification. [Note: All steps are eliminatory in nature].

    Position Reports to:

    The position will report to the Programme Manager @ PMU.

     

     

     

  • Before you apply, please note:

    • You will require a copy of your latest photograph and CV/Resume ready with you before you start filling this form.
    • If you wish to fill the form in multiple sessions, you can use the Save Option available in the form.
    • The AHTU PMU have 6 day working policy and also includes shift work based on need. Applicants willing to comply with the same only need to apply.

                                                     

                                                                                   Disclaimer

    • I understand that this position is on AVA rolls.
    • I also understand that the entire application and selection process is free and no money is payable at any point of time for the same.
    • I understand that any solicitation will lead to automatic disqualification of my profile.
    • Decisions taken by the recruiting authority is final and binding.

  • Personal Details

  •  - -

  • Qualification

    You may have multiple qualifications, enter what is relevant
  •  - -
  • 0/25

  • Work Experience & Skills

    Relevant to role applied

  • Skill Level Self Declaration

    In the following grid, please choose your skill proficient level based on the explanation available in the hover text or in the link here https://icombine.net/knowledge-base/skill-levels

  •  
  •  
  • 0/500

  • Uploads

    Your photo & CV
  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof

  • Have you worked with WSW or Telangana Police in any capacity for any project before?

  • Should be Empty: