Norfolk Net Zero Communities Survey

Your thoughts on heating and powering your home

Complete this short survey today for your chance to win a £50 Love2Shop voucher!
Join other Norfolk residents who are shaping the future of greener, warmer homes—and saving money along the way. This survey is organised by the environmental charity Hubbub, who are working with the Norfolk Climate Change Partnership on the Innovate UK funded Norfolk Net Zero Communities Project, which is a project focussed on addressing the barriers residents face in taking action for more efficient homes, renewable heat and power, and greener travel.

Once you’ve completed the survey, you’ll have the option to be entered into prize draw with the chance to win a £50 Love2Shop voucher.

Privacy Notice

Hubbub are leading engagement for Norfolk Net Zero Communities and are contracted by Great Yarmouth Borough Council for the Norfolk Climate Change Partnership. Hubbub will process data from this survey and your responses will be anonymised with all personal identifiers removed.

Your answers will feed into recommendations to find better ways for the partnership to support residents to make changes to properties so they are more energy efficient, and create and access renewable heat and power. This anonymised data will be shared with the Norfolk Climate Change Partnership and Great Yarmouth Borough Council in support of the project objectives outlines above. Hubbub will retain your personal data only as long as is necessary and in accordance with our retention policy. You have a right to access, correct or request deletion of your data.

For more details on how we handle your data, please refer to our full privacy notice at www.hubbub.org.uk/privacy-and-cookies-policy.

Where you have consented to providing Hubbub with your personal information for the purpose of responding to surveys, you are entitled to withdraw your consent at any time by contacting us at norfolk@hubbub.org.uk. Learn more about the project at www.norfolkclimatechange.co.uk/norfolk-netzero-communities/

Visit this webpage for Terms and Conditions for the prize draw. issuu.com/hubbubuk/docs/home_heat_and_power_survey-_terms_and_conditions
1. Which age group you fit into from the list below?

Under 2525–3435–4445–5455–6465 – 7475 – 8484+
2. What's the first part of your postcode?*
This will be kept anonymous and used to help understand the broad locations that respondents are based in.
3. What gender are you?*

MaleFemaleNon-binary/third genderPrefer not to sayOther
4. What best describes your housing status?*

I rent my house from a private landlordI rent my house from a social landlordI own my houseOther
Definitions (if you're interested!)
- EPC (Energy Performance Certificate): A document rating a building's energy efficiency from A (highest) to G (lowest).
- Retrofit: Upgrading existing buildings to improve energy efficiency and reduce emissions, e.g., insulation, double glazing, wall insulation, heat pump, solar, smart heating controls, draught-proofing, or LED lighting.
- Net Zero: Achieving a balance between greenhouse gas emissions and removals.
- Clean Heat and Power: Technologies generating heat and electricity with low carbon emissions, e.g., heat pumps, solar panels, combined heat and power systems, or solar thermal systems.

5. Do you want to make any of the following changes to your house? Tick the boxes that apply*

	I already have	I'm planning on installing within the next two years.	I would like to, but I have no current plans to.	No, and I’m not interested.
Make my home more energy efficient (e.g adding insulation)
Generating my own energy (e.g solar panels)
Heating my home more sustainably (e.g Installing a heat pump)

6. Are there any other home improvements, not listed above, that you have installed or are interested in installing, or further information you'd like to add?
7. How much are you planning to spend on energy efficiency improvements?

£0 - £1,000£1001 - £5,000£5,001 - £10,000£10,001 or moreI don’t know yetOther
7. What are your top motivations for making changes to the energy efficiency of your home and how you heat and power it? (Tick all that apply)*

Making my home more comfortable (e.g reducing damp)Cutting energy bills and saving moneyBeing in more control of my energy billsReducing my environmental impactIncreasing the value of my homeReducing reliance on fossil fuelsI’m not motivated to make improvements to my home’s energyI'd like to make improvements, but there is a reason why I can't currently.Other
8. What, if anything, stops your household from making improvements to your home`s energy and environmental performance? For example, insulating walls, or installing more efficient heating? Select all themes that apply, and please fill in the relevant sub-questions.*

Financial and funding concernsLack of knowledge or concerns around trustLack of time or concerns around disruptionSituational factors (e.g renting or not planning to stay theme)My house doesn't need further changes
Financial and funding concerns

Not being able to afford the cost of the workNot knowing which funding schemes are available or if I’m eligibleOther home project or cost prioritiesThe payback time is too longOther
Knowledge and Trust

Hearing negative storiesNot knowing where to get startedI have concerns about potential scamsI have previously been subject to a scamNot knowing where to go for trusted or impartial informationDifficulty finding a reliable contractor to complete the workI’m not convinced that new measures will work in my houseWanting to see if technology improves or becomes cheaperI have previous bad experiences of trying an improvementOther
Time and Disruption

Not having the time to explore my optionsThe potential disruption of having work doneConcerned I might have to install extra ventilation or other unexpected measuresOther
Situational Factors

I live in rented or social housingI’m not planning to stay in this homeMy house isn't suitable due to practical considerations (e.g lack of space, unsuitable roof, no loft, my house is in a conservation area etc.)Other
9. What would most encourage you to take the first step to make your home more energy efficient? (Select the top three options that would most encourage you or you )*

A home visit or consultation from a trusted expertA website with guidance and support especially for Norfolk residentsSupport from a local volunteer 'energy champion' that provides guidance and support for people in their community through activities like drop-in eventsOnline events around particular topicsGrant, subsidies, or loans for energy improvementsThe opportunity to visit homes in my area that have made changesThe opportunity to read case studies about homes in my area that have made changes.A trusted directory of suppliers/installersNone of the above – I’ve already made the changes canNone of the above – I’m not interested to make any changesOther
10. Which of the following do you trust as reliable sources of information on making your home more energy efficient and/or adopting retrofit technology? (Select your top 3)

Friends and neighboursSocial media (Facebook, Instagram, Reddit etc.)National media and/or local media (Radio, TV and print)Professional installers or suppliersEnergy companiesCharitable organisations (e.g Citizens Advice and Energy Saving Trust)Local community groups or charitiesLocal councilNational government
12. Is there anything else you would like to share with us related to this survey? Please share your thoughts in the box below. For example, any relevant home improvements you have made not already listed, things you have tried but found difficult, what additional support you would like.*
11. Have you heard of any of the following funding schemes and initiatives for energy efficiency or clean energy measures? Please select 'Other' to share any you've heard of but not listed.*

Boiler Upgrade Scheme (BUS)Energy Company Obligation (ECO4)Great British Insulation Scheme (GBIS)Solar TogetherNorfolk Warm HomesE.On and Great Yarmouth Borough Council partnershipI've not heard of any of theseOther
Want to know more?
- Find out more about the Boiler Upgrade Scheme (BUS)
- Find out more about the Energy Company Obligation (ECO4)
- Find out more about the Great British Insulation Scheme (GBIS)
- Find out more about Norfolk Warm Homes
- Find out more about Solar Together
- Find out more about E.On Great Yarmouth
If you share your email address, these links will be emailed to you.
Would you be interested in (please select all that apply):*

Being entered into the prize draw for a £50 Love2Shop voucherTaking part in future conversations or focus groups (Participants will be compensated for their time)Neither
Please provide your email address if you wish to enter the prize draw and/or be considered for taking part in future conversations or focus groups. Your email address will be kept separate from your survey responses and will not be shared with any project partners. You are entitled to withdraw your consent at any time by contacting us at norfolk@hubbub.org.uk
example@example.com
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Your thoughts on heating and powering your home