Sugar Velvet Payment Policy

 
Payment Outline

1. Booking Deposit: 50%

• Required to confirm and secure the event date.

• Non-refundable but transferable for rescheduling if notice is provided at least 14 days before the event (subject to availability).

2. Interim Payment: 25% (Optional for Large Events)

• Due 2-3 weeks before the event to cover preparation costs.

3. Final Balance: 25%-50%

• Must be paid in full at least 7 days before the event.

4. Rush Orders

• For bookings made less than 2 weeks prior to the event, full payment is required upfront.

Terms and Conditions

1. Booking Policy

• Bookings are only confirmed upon receipt of the 50% deposit.

• Payment should be made via bank transfer or other approved methods.

2. Travel Policy

• For events outside Lagos, travel and accommodation costs will be included in the final invoice.

3. Event Rescheduling

• Rescheduling is allowed once, with a minimum of 14 days’ notice and subject to availability.

4. Cancellations

• Deposits are non-refundable.

• For cancellations made 14 days or more before the event, interim or final payments will be refunded minus any expenses already incurred.

• No refunds for cancellations made less than 14 days before the event.

5. Event Day Service

• Sugar Velvet will arrive at the venue 2-4 hours before the event (depending on setup needs).

• Clients must ensure venue accessibility and provide necessary arrangements for smooth setup.

6. Liability

• Sugar Velvet will not be held responsible for unforeseen circumstances beyond our control, such as venue issues, client delays, or external interference.

7. Damage to Equipment

• Any damage to rental items (e.g., platters, stands) caused by the client or guests will be billed at replacement cost.

* I confirm I have read and understand the above terms, conditions and payment terms, I accept the above terms, conditions and payment terms.