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  • Service Request for Minotair System

  • Contact Information

    First, please provide us with your contact information so we can get in touch with you.
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  • General Information About the Minotair

    Some of the questions asked here can sometimes help resolve common and easily fixable issues.
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  • It is important for the water to drain properly, but there must also be a trap that holds a small amount of water. Typically, the vinyl tube will form a small loop or a dip to allow water to accumulate.

  • Sometimes debris accumulates under the fresh air vents, preventing the system from functioning properly. Please make sure nothing is obstructing the air intake or exhaust vent.

  • Issue with the Minotair

    Help us understant the situation with your Minotair.
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  • Main Wall Control

    Please now go to the main wall control.
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  • System Settings

    To better serve you, please let us know the settings you are currently using for your Minotair.

  • Please now go to the main wall control and navigate to the settings menu.

    To access it, press and hold the "Menu" button on the upper left, the one with a circle on it, for 3 seconds.

    To enter a submenu, press the "Enter" button located between the two arrows to the right of the screen, then scroll up or down through the menu using the arrows.

    To go back or exit the submenu, press the "Back" button located at the bottom left, below the Menu button. It has a circular arrow pointing to the left on it.

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  • 1. Ventilation

  • 2. Temperature

  • 3. Humidity

  • 4. Program Settings

  • 5. Filter Settings

  • 6. Other Settings

  • 7. System Info

  • Technician Menu and Event Log

  • How to access the Technician Menu and the Event Log

    To access the Technician Menu and Event Log, hold the up and down arrows simultaneously for 3 seconds. Once the sensor screen appears, you're there. You can scroll through the different pages by pressing the arrows.

    What information do we need?

    Please take photos of:

    • The four data pages that appear (sensors, etc.)
    • Each of the alarms in the Event Log (press ENTER once to access it once you see "Event Log")

    NOTE: If there are many events in the log, you can record a video while navigating through each one and upload it. This will be simpler than taking photos of each event one by one.

    *** WARNING - DO NOT CLEAR THE LOG ***

    Once in the alarm log, never press ENTER. Use the arrows only to scroll through.

    To exit the menu, press the "ESCAPE" button, which is located at the bottom left and shaped like a circular arrow pointing to the left.

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  • Thank you!

  • Thank you for taking the time to fill out this form. The information provided will help speed up the service and resolution process.

    We will receive an automatic notification as soon as you submit the form below. We will get back to you as soon as possible.

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