If you made it this far I already appreciate you. I understand that these terms may seem detailed or formal, but they are in place to ensure clarity and smooth transactions for everyone. At Zee’s Pastry Palace, I am committed to working with you to create a delightful experience and treats that perfectly matches your vision. If you have any questions or special requests, please don’t hesitate to reach out—I am here to help make your celebration extra sweet!
General
• Orders are instantly confirmed when order is placed
• Changes to orders must be requested at least 7 days before the pickup/delivery
• Full payment is required at the time of order placement (custom cake not included)
• Payments are non-refundable
• Cancellations must be made at least 7 days before the event.
• Refunds are not available for cancellations made after this period.
• Refunds, if granted , are solely issued at the discretion of Zee’s Pastry Palace and only will be considered in cases of proven order errors.
Design & Customization:
• While we strive to replicate designs as closely as possible, slight variations may occur due to artistic interpretation and ingredient availability.
• Colors may appear differently on digital screens compared to the final product.
• After submitting your order through the website, please send any inspiration/personal photos via text 317-365-9919 that you couldn't upload within 24 hours of placing your order. Ensure you are placing all your details in the detail section
If photos are not received, your order will be designed using the information provided in your order form and my creative discretion
Orders needed within 7 days must be confirmed with me prior to ordering. If a same-day or last-minute order is placed without prior confirmation, payment does not guarantee your requested date and your order will be moved to my next available pickup date. The order will not be eligible for a refund due to the requested date being unavailable.
Pickup & Delivery:
• Customers are responsible for inspecting the order at pickup or delivery.
• Once items leave our possession, Zee’s Pastry Palace is no longer responsible for any damage caused during transportation, storage, or handling by the customer.
• Zee’s Pastry Palace provides pickup and delivery within Indianapolis, IN and deliver to surrounding areas within a 20-mile radius.
• If an order is placed with an address outside the 20-mile service area and no prior notice was given, the order will be canceled and refunded minus a 25% non-refundable prep/materials fee.
I understand mistakes happen; however, it is the customer’s responsibility to confirm their location before placing an order. I am located in Indianapolis, Indiana.
If prior notice is given (not same-day) and the customer is out of city/state:
•Delivery will not be available
- Shipping orders require a minimum of two (2) weeks’ notice. A shipping fee varies per state.
•The customer must arrange pickup to avoid cancellation
• Clients are required to be available at the agreed-upon time and location for delivery.(no grace period) Failure to be present without prior notice will result in forfeiture of the delivery service, and the order must thereafter be retrieved via pickup. Alternate arrangements may be made solely at the discretion of Zee's Pastry Palace, provided they are discussed and confirmed in advance.
Allergies & Dietary Restrictions:
• Our products may contain or come into contact with allergens, including nuts, dairy, eggs, and gluten.
• It is the customer’s responsibility to inform us of any allergies or dietary restrictions when placing an order.
• Orders placed with less than 7 days’ notice are considered last-minute requests and are not guaranteed. Please contact Zee’s Pastry Palace before placing your order to confirm availability. Submitting payment does not guarantee your requested pickup date or time.
If a last-minute order is placed without prior approval, Zee’s Pastry Palace reserves the right to offer the next available pickup date or time or decline the order. Payment processing fees are non-refundable if the order must be canceled due to an unapproved last-minute request.
Liability:
• Zee’s Pastry Palace is not liable for any allergic reactions or health issues arising from the consumption of our products. Please be advised that while we take necessary precautions to avoid cross-contact, Zee’s Pastry Palace cannot guarantee that our products are free from allergens or substances harmful to you due to shared equipment or ingredients. Customers with allergies or dietary restrictions are advised to proceed with caution and inquire about specific ingredients before placing an order
Photographs & Promotion:
• We reserve the right to photograph all orders and use images for marketing and promotional purposes unless otherwise requested in writing by the customer. (We keep secrets)
Acceptance of Terms:
• By placing an order, you have read and acknowledged these terms and conditions.