Crescenta Cañada Pet Hospital

1
The last time you called Crescenta Cañada Pet Hospital, the team member you spoke with was
Friendly and Helpful
Nice enough, but distracted
Unfriendly and unhelpful
2
The last time you entered Crescenta Cañada Pet Hospital, were you greeted promptly by a front office staff member?
Yes
No
3
During your most recent appointment , how long did you wait in the exam room to see the doctor?
No wait time
5 minutes or less
6-10 minutes
11-15 minutes
15-25 minutes
More than 25 minutes
4
During your most recent appointment, the front office team members' attitudes were:
Friendly and helpful
Nice enough, but distracted
Unfriendly and Unhelpful
5
During your most recent appointment, your veterinary technician's attitude was:
Professional and Compassionate
Professional but hurried
Unprofessional but compassionate
Unprofessional and hurried
6
During your most recent appointment, your veterinarian's attitude was:
Professional and Compassionate
Professional but hurried
Unprofessional but compassionate
Unprofessional and hurried
7
During your most recent appointment, the checkout process was:
Slow
Acceptable
Quick
8
Do you take your pet to multiple veterinary hospitals?
Yes
No
9
What is the reason you have multiple vets?
10
What time of day do you prefer to schedule your appointments?
Morning
Afternoon
Evening
11
What day of the week do you prefer to schedule your appointments?
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
12
How do you prefer to communicate with us?
First Choice
Second Choice
Third Choice
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13
How do you prefer to get your prescriptions filled?
Crescenta Cañada Pet Hospital's lobby "Grab 'n Go" bin
Crescenta Cañada Pet Hospital's online store
Free Shipping from Crescenta Cañada Pet Hospital
Other
14
Where do you get your prescriptions filled?
15
Please indicate which of the following Crescenta Cañada Pet Hospital services you have utilized (select all that apply)
Laser services (for arthritis, skin conditions, pain management, etc)
Dental services
In-house lab testing (for urgent/ critical cases)
Online pharmacy
Online medicine refills
Referral program ($25 gift card for client referrals)
In-house Ultrasound or Echocardiogram
16
Do you utilize our hospital app?
Yes
No
I did not know you have an app
17
Your Gender
Male
Female
Non-binary/other
Prefer not to answer
18
Your age
Under 20
20-30
31-40
41-50
51-60
Over 60
Prefer not to answer
19
Are you a:
Dog parent
Cat parent
Dog & Cat parent
20
How likely are you to recommend us to a friend?
10 - Very Likely
9
8
7
6
5
4
3
2
1 - Not very likely
21
Additional Comments
22
If you would like to be entered to win a $250 Petco gift card, please provide your contact information:
First and last name
Please enter your phone
Please enter your email
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