My Learning Center Support Form

My Learning Center Support

Need help with My Learning Center? You’re in the right place! We are here to assist you. Please fill out the form below, and a member of our team will get back to you as soon as possible. Note: Our support team monitors this inbox only on weekdays from 8:00 AM to 4:30 PM ET.
We are moving all training records from the old system to the new one. You will be able to see training history for 2024-2025 soon.
What best describes your role?*

I am an employer (Agency/Administrator)I am a learner (Caregiver/Aide/Nurse/etc)
Name*

First NameLast Name
E-mail*
Phone Number

Area CodePhone Number
Agency Name
If applicable
Agency Location
City (if applicable)
What do you need assistance with? *
Learner
Have you used My Learning Center before?*

I have used My Learning Center beforeThis is my 1st time using My Learning Center
You said you have used My Learning Center before.

Your temporary password is

Test1234

Use this password to log in. After you log in, you can create a new password.

Use the guides below only if the temporary password doesn’t work or if you already changed it before.
Forgot Password
Reset Password
Downloading Certificates
Agency Selection
Subtitles/Closed Captioning
Training Tab Overview
Understanding Quizzes
What do you need assistance with? (Employer/Agency/Admin)*
Employer/Agency/Admin
Adding a Caregiver/Learner
Downloading Caregiver's Certificates
Assigning a Course to a Learner
Agency Administrator Full Guide
Caregiver/Learner Full Guide
Agency Name*
Administrator Sign Up
Are you a member of PHA?*

YesNoUnsure
Name of Administrator for MLC *

First NameLast Name
Title*
Office Location*
Email*
example@example.com
Phone Number*

Area CodePhone Number
Do you still need assistance?*

YesNo
Additional Information*
Please complete if the above help guides did not answer your question.
Screenshot or Image

Browse Files
Please upload images/screenshots of the issue, if applicable. Cancelof
Date

MonthDayYear
Date
PHA Response
Who replied

First NameLast Name