Terms and Conditions
Payment
A deposit of £200 is required to secure the booking, either by BACS or by cheque (please see above). When your deposit has been received we will contact you to confirm your booking. The balance of your holiday is due 10 weeks prior to your arrival. Should your arrival be less than 10 weeks from the time of booking , the full total should be paid at the time of booking.
Insurance
Once your booking has been confirmed, you are legally bound to pay for the cost of your holiday in full and therefore we strongly recommend that you take out suitable cancellation and travel insurance.
Cancellation
We appreciate that sometimes even the best laid plans might change. Should you need to cancel your reservation with us for whatever reason, we will do our very best to re-let the accommodation. However, if this is not possible you remain liable for the full cost. Should you need to cancel with us, please contact us in writting (email / facebook message / letter).
Cleaning and Damages
Please leave Carn Ithen as you found it so that we are able to prepare it prior to the arrival of our next guests. We reserve the right to charge for extra cleaning, repair or replacement if necessary.
Smoking / Vaping
Please remember that smoking and or vaping is not permitted in any part of the house.
Unavailability
If Carn Ithen becomes unavailable for the dates booked for reasons beyond our control, such as fire, flooding etc. We will endeavour to find alternative accommodation for your stay. Should this not be possible, we will refund any money already paid to us, however we will not be liable for any other loss incurred. Note, this excludes unavailability due to you being unable to get to the islands for whatever reason.
Complaints
We do our very best to maintain Carn Ithen to the highest standard but should there be a problem please do not hesitate to get in touch with us during your stay, as we are unable to help you after your departure. We are keen to hear any ideas and suggestions you might have in order to improve Carn Ithen in any way.