Terms and Conditions for Diño’s Grillz and Jewelry
1. Introduction
Welcome to Diño’s Grillz and Jewelry (“Company,” “we,” “us,” or “our”). By accessing or purchasing from our website or physical store, you (“Customer,” “you,” or “your”) agree to be bound by the following terms and conditions (“Terms”). If you do not agree with these Terms, please refrain from using our services.
2. Acceptance of Terms
By engaging with our services, including but not limited to purchasing products, scheduling appointments, or interacting with our content, you automatically consent to all rules, policies, and regulations outlined herein.
3. Product Information
3.1 Custom Products: Our grillz and jewelry are custom-made to fit individual specifications. Due to the personalized nature of these items, slight variations may occur.
3.2 Cosmetic Use: All grillz are intended for cosmetic purposes only and are not substitutes for natural teeth or dental devices.
4. Ordering and Payment Policy
4.1 Order Placement: Orders can be placed through our website or in-store. Full payment is required at the time of order placement.
4.2 Payment Methods: We accept various payment methods, including credit/debit cards and other electronic payment systems. You agree to provide accurate and complete payment information.
4.3 Price Fluctuation: Prices of materials and products are subject to change without prior notice due to market conditions. Once an order is placed and payment is received, the agreed-upon price is fixed for that transaction.
5. Appointment Policy
5.1 Scheduling: Appointments for fittings or consultations can be scheduled via our website or by contacting us directly.
5.2 Punctuality: Please arrive on time for your appointment. If you are more than 15 minutes late, we reserve the right to cancel the appointment and retain any deposits made.
5.3 Cancellations: To reschedule or cancel an appointment, please notify us at least 24 hours in advance. Failure to do so may result in forfeiture of any deposits.
6. No Refund Policy
6.1 Custom Products: Due to the personalized nature of our products, all sales are final. We do not offer refunds or exchanges on custom-made items.
6.2 Non-Custom Products: For non-custom items, returns are accepted within 15 days of purchase, provided the item is in its original condition and packaging. A restocking fee of 15% will apply.
7. Restocking Fee Policy
A 15% restocking fee applies to all returned non-custom items. This fee covers inspection, repackaging, and administrative costs.
8. No Bashing and No Social Media Bashing Policy
8.1 Respectful Communication: We are committed to maintaining a respectful environment. Harassment, threats, or abusive language towards our staff or other customers will not be tolerated.
8.2 Social Media Conduct: Publicly disparaging or bashing the Company on social media platforms is prohibited. If you have concerns or issues, please contact us directly to resolve them amicably.
9. Harassment and No Threats Policy
9.1 Zero Tolerance: We have a zero-tolerance policy towards harassment or threats of any kind, including but not limited to verbal, physical, or written communications.
9.2 Consequences: Engaging in such behavior may result in termination of services, banning from our premises, and potential legal action.
10. Mediation and Arbitration Policy
10.1 Dispute Resolution: In the event of a dispute arising from these Terms or our services, both parties agree to first attempt resolution through informal mediation.
10.2 Arbitration: If mediation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in Birmingham, Alabama.
11. Nondisclosure Agreement
11.1 Confidentiality: Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of business. This includes design specifications, pricing, and personal information.
11.2 Exceptions: Information that is publicly available or required to be disclosed by law is exempt from this confidentiality obligation.
12. Service Agreements
12.1 Scope of Services: We provide custom grillz and jewelry design, creation, and fitting services. The specifics of each service will be outlined in individual agreements as necessary.
12.2 Customer Responsibilities: Customers are responsible for providing accurate information, attending scheduled appointments, and adhering to care instructions for products.
13. Limitation of Liability
To the fullest extent permitted by law, Diño’s Grillz and Jewelry shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
14. Indemnification
You agree to indemnify and hold harmless Diño’s Grillz and Jewelry, its affiliates, and employees from any claims, damages, or expenses arising from your breach of these Terms or misuse of our products and services.
15. Intellectual Property Rights
All designs, logos, and content associated with Diño’s Grillz and Jewelry are the intellectual property of the Company. Unauthorized use or reproduction is prohibited.
16. Changes to Terms and Conditions
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective upon posting on our website. It is your responsibility to review these Terms periodically.
17. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Alabama, without regard to its conflict of law principles.
18. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
Diño’s Grillz and Jewelry
[Address]
Birmingham, Alabama
[Phone Number]
[Email Address]
19. Entire Agreement
These Terms constitute the entire agreement between you and Diño’s Grillz and Jewelry regarding your use of our services and supersede any prior agreements or understandings.
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